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- Tasks: Lead the front desk team and enhance guest experiences in a stunning countryside hotel.
- Company: Join a multi-award-winning recruitment consultancy focused on hospitality placements.
- Benefits: Enjoy 29 days holiday, 50% off food, and generous room rate discounts.
- Why this job: Be part of a vibrant team that values exceptional service and personal growth.
- Qualifications: Experience in luxury hotel management and strong leadership skills required.
- Other info: Opportunity to work in a beautiful setting with a supportive team culture.
The predicted salary is between 31475 - 44065 £ per year.
Job Description
Job title: Guest Services Manager
Location: Ware
Contract: Permanent
Hours: 40 hours perk week, Monday to Sunday
Salary: £31,475
About the role:
Join a collection of elegant countryside hotels, where exceptional service meets stunning surroundings, they’re looking for a Guest Services Manager to lead their front desk, elevate the guest experience, and inspire the Guest Services team.
Key responsibilities:
- Delivering a consistent guest experience across reception and front-of-house, with a visible presence to assist and support as needed
- Keeping guest profiles up to date to help personalise future stays
- Handling guest issues promptly and professionally, ensuring feedback is recorded and followed up by the team
- Supporting, training, and overseeing reception staff to maintain service standards and smooth daily operations
- Actively promoting hotel services, including upgrades and F&B offerings, to enhance the guest experience
- Managing cash handling, key control, banking, and reconciliations in line with procedures
- Monitoring outstanding accounts, credit limits, and processing necessary corrections or adjustments per policy
- Allocating rooms with care to balance occupancy and reduce unnecessary wear on rooms and furnishings
Candidate Requirements:
- Proficient in front office management in luxury or high-end hotels
- Experience using PMS systems (e.g., HART, Opera) and Microsoft Office
- Skilled in team leadership, staff supervision, and development
- Strong communicator with proven problem-solving and complaint-handling abilities
- Calm under pressure; able to multitask and make quick, effective decisions
- Familiar with Duty Manager duties, including shift cover, operations, and guest support
Company benefits:
- 29 days holiday
- 50% off food & drink at all exclusive locations
- Generous room rate discounts
- Access to 1,000+ retail & wellbeing offers via Hospitality Essentials
- 24/7 support through Hospitality Action
- Free meals on duty
- Staff recognition & rewards scheme
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.
Guest Services Manager employer: Smart 10 ltd
Contact Detail:
Smart 10 ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the specific PMS systems mentioned in the job description, like HART or Opera. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a high-pressure environment. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Research the hotel’s unique offerings and services. Being able to discuss how you would promote these to enhance guest experiences will demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 4
Prepare for situational questions related to guest complaints and problem-solving. Think of scenarios where you turned a negative experience into a positive one, as this will highlight your ability to handle challenges effectively.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management, particularly in luxury or high-end hotels. Emphasise your skills in team leadership and guest services to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest services and your ability to enhance the guest experience. Mention specific examples of how you've handled guest issues or improved service standards in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with PMS systems and Microsoft Office. Include any experience you have with cash handling and operational duties, as these are crucial for the Guest Services Manager position.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved guest complaints or managed difficult situations. This will demonstrate your calmness under pressure and effective decision-making skills.
How to prepare for a job interview at Smart 10 ltd
✨Showcase Your Guest Experience Skills
As a Guest Services Manager, your ability to enhance the guest experience is crucial. Prepare examples of how you've successfully handled guest issues or improved service standards in previous roles.
✨Familiarise Yourself with PMS Systems
Since experience with PMS systems like HART or Opera is essential, make sure you brush up on your knowledge of these platforms. Be ready to discuss how you've used them to manage front office operations effectively.
✨Demonstrate Leadership Qualities
This role requires strong team leadership skills. Think of instances where you've trained or supported staff, and be prepared to share how you motivate your team to maintain high service standards.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling complaints and making quick decisions under pressure. Practice articulating your thought process in resolving guest issues, as this will showcase your calmness and effectiveness in challenging situations.
