Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line IT support, manage CCTV incidents, and troubleshoot tech issues.
- Company: Join a friendly IT organisation focused on innovation and collaboration.
- Benefits: Enjoy healthcare, wellbeing perks, annual bonuses, and career development opportunities.
- Why this job: Be part of a close-knit team making a real impact in tech support.
- Qualifications: Minimum 3 years' experience in IT support and relevant certifications preferred.
- Other info: Immediate start available for the right candidate.
Information Technology organisation requires a tech-savvy IT Helpdesk Technician to join their friendly, close-knit team, providing outstanding IT support. As IT Helpdesk Technician you will play a vital role resolving technical queries, responding to CCTV security system incidents and providing first and second line IT support.
Successful candidate for the position of IT Helpdesk Technician will be proactive and tech savvy with a minimum of 3 years’ experience in IT support, CCTV monitoring, Door Access Systems and helpdesk operations. Offered as a permanent contract, the role of IT Helpdesk Technician provides a competitive salary, extensive benefits, collaborative, innovative work environment and immediate start available.
Duties of IT Helpdesk Technician:- Provide essential first and second-line IT support to colleagues
- Monitor, manage, and respond promptly to CCTV security system incidents
- Operate helpdesk, effectively resolving technical queries
- Troubleshoot and maintain hardware, software, and network systems
- Coordinate with third-party vendors for escalations and repairs
- Contribute to security projects and ensure systems remain robust, compliant, and efficient
- Participate in an on-call rota, delivering responsive out-of-hours support when needed
- Experienced (minimum 3 years) in IT support, CCTV monitoring, Door Access Systems and helpdesk operations
- Skilled at diagnosing and resolving technical issues promptly
- Strong communicator who thrives under pressure and works well independently
- Certified or trained in CompTIA, Microsoft, or relevant security systems (preferred)
Location: Redditch, Worcestershire
Hours: Full time 37.5 hours per week
Salary: £30,000 p.a.
Benefits: Healthcare, Wellbeing, Perkbox, Annual Bonus, Career Development
Contract: Permanent
If you have the skills to fulfil the role of IT Helpdesk Technician, APPLY TODAY
IT Helpdesk Technician employer: Smart 1 Recruitment Limited
Contact Detail:
Smart 1 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as CCTV systems and Door Access Systems. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues under pressure. This will help you stand out as a strong candidate who can thrive in a fast-paced environment.
✨Tip Number 3
Research the company culture and values of the organisation. Understanding their collaborative and innovative work environment will allow you to tailor your responses in the interview, showing that you're a great fit for their team.
✨Tip Number 4
If you have any relevant certifications like CompTIA or Microsoft, be ready to discuss how they have equipped you for this role. Highlighting your qualifications can give you an edge over other candidates.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, CCTV monitoring, and helpdesk operations. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to problem-solving. Mention your experience with first and second-line support and how you can contribute to the team.
Highlight Relevant Certifications: If you have certifications like CompTIA or Microsoft, be sure to mention them prominently in your application. This will show that you are qualified and committed to your professional development.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated technical information to non-technical colleagues or clients.
How to prepare for a job interview at Smart 1 Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, CCTV monitoring, and helpdesk operations. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
As a strong communicator is essential for this position, practice explaining complex technical concepts in simple terms. This will show that you can effectively assist colleagues who may not have a technical background.
✨Demonstrate Proactivity
Share instances where you've taken the initiative to improve processes or resolve issues before they escalated. This will illustrate your proactive nature, which is crucial for an IT Helpdesk Technician.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific incidents related to CCTV security systems or network troubleshooting, and be ready to walk the interviewer through your thought process.
