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For Companies At a Glance
- Tasks: Lead Salesforce architecture and automation across multiple clouds to drive business success.
- Company: Join Smarsh, a fast-growing tech leader in digital communication risk management.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by designing scalable solutions and mentoring future leaders.
- Qualifications: 10+ years Salesforce experience with strong expertise in Sales and Service Cloud.
- Other info: Collaborative environment that values innovation, diversity, and lifelong learning.
The predicted salary is between 100000 - 120000 ÂŁ per year.
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
We’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes. You are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile. You’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.
How will you contribute?
- Enterprise Salesforce Leadership
- Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable).
- Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives.
- Business & Stakeholder Leadership
- Serve as functional lead for Revenue, Finance, and Enterprise Applications.
- Own CRM and Revenue Cloud roadmap and prioritization.
- Oversee system integrators and managed service providers.
- Mentor admins and business analysts.
- Drive measurable business outcomes, not feature delivery.
- Automation & Architecture
- Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and how automation is structured, layered, and reused.
- Establish and enforce automation patterns, naming conventions, and guardrails.
- Prevent “Flow sprawl” and logic duplication.
- Appropriate governance and usage of Salesforce AI tooling.
- Data Model & Core Objects
- Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc.
- Ensure scalability, reporting integrity, and clean integrations.
- Anticipate downstream impacts of schema changes.
- Design Governance
- Review and approve designs for complex initiatives.
- Act as escalation point for architectural trade-offs.
- Mentor admins and developers.
What Success Looks Like
- Automation is readable, testable, and explainable.
- New team members can onboard without fear or overwhelm.
- Major changes don’t introduce regressions.
- Salesforce feels like a platform, not patchwork.
What will you bring?
- 10+ years of hands-on Salesforce experience with progression into architecture-level ownership.
- Deep expertise in Sales Cloud and/or Service Cloud data models and automation design.
- Experience with Salesforce CPQ and Billing solutions.
- Experience with Agentforce and/or Einstein.
- Experience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment.
- Advanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments.
- Proven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe).
- Strong data modeling skills with an understanding of long-term reporting and integration implications.
- Experience preventing and resolving automation conflicts (recursion, order of execution, duplication).
- Clear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads.
- Experience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations.
- Ability to translate ambiguous business processes into durable system behaviour.
- Experience establishing governance standards (naming conventions, documentation, release discipline).
- Relevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About Our Culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humour. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Salesforce Functional Architect employer: Smarsh
Contact Detail:
Smarsh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Functional Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community and let them know you're on the hunt for a Salesforce Functional Architect role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Sales Cloud and Service Cloud. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your automation strategies and data modelling skills. Be ready to discuss how you've tackled complex challenges in previous roles, as this will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Smarsh, where we value innovation and collaboration.
We think you need these skills to ace Salesforce Functional Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Salesforce experience, especially in Sales Cloud and Service Cloud. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant projects!
Showcase Your Leadership Skills: As a Salesforce Functional Architect, you’ll be leading initiatives and mentoring others. Use your application to demonstrate your leadership experience and how you've driven measurable business outcomes in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your achievements are easy to understand. This will help us see your potential impact at Smarsh!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Smarsh
✨Know Your Salesforce Inside Out
Make sure you have a solid grasp of Salesforce functionalities, especially around Sales Cloud and Service Cloud. Brush up on your knowledge of automation strategies like Flow and Apex, as well as data modelling principles. Being able to discuss these topics confidently will show that you're ready to take on the architectural responsibilities.
✨Showcase Your Leadership Skills
As a Salesforce Functional Architect, you'll be expected to lead and mentor others. Prepare examples from your past experiences where you've successfully led projects or teams. Highlight how you’ve driven measurable business outcomes rather than just delivering features, as this aligns with what Smarsh values.
✨Understand the Business Context
Familiarise yourself with the specific challenges faced by regulated industries, particularly in compliance and risk management. Be ready to discuss how your expertise can help Smarsh's clients navigate these complexities while leveraging Salesforce solutions effectively.
✨Prepare for Technical Discussions
Expect to dive deep into technical discussions during your interview. Be prepared to explain your thought process behind architectural decisions, including trade-offs between declarative and programmatic solutions. This will demonstrate your ability to think critically about complex scenarios and ensure that automation remains robust.