At a Glance
- Tasks: Support global channel partner operations with data analysis and performance tracking.
- Company: Join a leading B2B SaaS company focused on innovation and collaboration.
- Benefits: Competitive salary, bonus opportunities, and a dynamic work environment.
- Other info: Great opportunity for career growth in a cross-functional team.
- Why this job: Make an impact by optimising partner performance and driving operational excellence.
- Qualifications: 3-5 years in Business Operations with experience in CRM systems like Salesforce.
The predicted salary is between 52000 - 64000 £ per year.
The Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization. Reporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals. This is a highly cross‑functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability.
Forecasting & Pipeline Visibility
- Support accurate forecasting and performance tracking across the partner ecosystem.
- Maintain and validate partner pipeline and renewal forecasts.
- Track performance across key metrics including ARR, renewals, and partner contribution.
- Identify gaps, risks, and inconsistencies in forecasting data.
- Partner with CAMs and PSMs to improve forecast accuracy and discipline.
Reporting & Performance Analytics
- Deliver actionable insights to support decision‑making and channel performance management.
- Build and maintain dashboards for partner performance, pipeline, and renewals.
- Analyze trends across partner productivity, activation, and retention.
- Support QBRs and executive reporting with data‑driven insights.
- Provide ad‑hoc analysis to support strategic decisions.
Systems & Data Management
- Ensure data integrity and operational consistency across channel systems.
- Maintain data accuracy within Salesforce and partner systems (PRM where applicable).
- Support deal registration, partner attribution, and renewal tracking processes.
- Identify and resolve data quality issues impacting reporting and forecasting.
- Partner with RevOps & Enterprise/Business Applications Teams to align on data models and definitions.
Process Execution & Governance
- Support the implementation of scalable, standardised channel processes.
- Execute and enforce operational processes across onboarding, forecasting, and renewals.
- Support governance frameworks and rules of engagement across partner teams.
- Document and maintain standard operating procedures (SOPs).
- Ensure global consistency while supporting regional execution needs.
Cross‑Functional Alignment
- Act as a coordination point across channel and internal functions.
- Partner with Finance on ARR tracking, renewals, and reporting accuracy.
- Support CAM, PEM, and PSM teams with operational insights and data needs.
- Collaborate with Marketing and Product teams on partner performance visibility.
- Align with Cross‑Functional Operations & Enterprise/Business Applications Teams on reporting standards, tooling, and automation.
Process Improvement & Automation
- Continuously improve operational efficiency and scalability.
- Identify bottlenecks and inefficiencies in current workflows.
- Recommend and support automation of manual processes.
- Contribute to the evolution of channel operating frameworks.
- Support system enhancements and tool optimisation initiatives.
What will you bring?
- 3–5+ years of experience in Business Operations, Revenue Operations, Channel Operations, or Sales Operations roles.
- Experience working in a B2B SaaS or recurring revenue environment, preferably within a channel or partner‑led GTM model.
- Proven track record supporting forecasting, pipeline management, and performance reporting in a sales or partner organisation.
- Hands‑on experience working with CRM systems (Salesforce preferred) and reporting/BI tools (e.g., Tableau, Power BI, Looker).
- Experience supporting cross‑functional teams including Sales, Finance, Marketing, and RevOps.
- Demonstrated ability to manage and improve data quality, reporting accuracy, and operational processes.
- Experience working in global or matrixed organisations with multiple stakeholders and regions is a plus.
- Experience contributing to or supporting the rollout of operating frameworks, governance models, or process standardisation initiatives.
- Exposure to partner ecosystems (resellers, MSPs, alliances) and partner lifecycle metrics (activation, productivity, retention).
£52,000 - £64,000 a year. The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programmes will be discussed during the recruiting process.
Channel Partner Business Operations Analyst in London employer: Smarsh
At Smarsh, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Channel Partner Business Operations Analyst, you will have the opportunity to work cross-functionally with diverse teams, enhancing your professional growth while contributing to impactful projects. Our commitment to employee development, coupled with competitive compensation and a supportive environment, makes Smarsh a rewarding place to advance your career in the dynamic world of B2B SaaS.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Partner Business Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals, especially in areas like forecasting and performance analytics.
✨Tip Number 3
Practice your data storytelling skills. Being able to present insights from data clearly is key for roles like the Channel Partner Business Operations Analyst. Use examples from your past experiences to demonstrate this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Channel Partner Business Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Channel Partner Business Operations Analyst role. Highlight your experience in business operations, especially in forecasting and performance reporting, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to manage data quality and support cross-functional teams. We love seeing how you've made an impact!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to read and get straight to the heart of your experience and achievements.
Apply Through Our Website:We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Smarsh
✨Know Your Numbers
As a Channel Partner Business Operations Analyst, you'll be dealing with a lot of data. Brush up on key metrics like ARR, renewals, and partner contributions. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Cross-Functional Collaboration
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with Sales, Finance, or Marketing in the past. Highlight any specific projects where you improved processes or reporting accuracy.
✨Demonstrate Your Analytical Skills
Be prepared to talk about your experience with forecasting and performance analytics. Bring examples of dashboards you've built or insights you've provided that led to actionable outcomes. This will show your analytical prowess and ability to support decision-making.
✨Understand the Tools of the Trade
Familiarise yourself with CRM systems like Salesforce and reporting tools such as Tableau or Power BI. If you have experience with these, be ready to discuss how you've used them to maintain data integrity and improve operational processes.
