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For Companies At a Glance
- Tasks: Provide top-notch sales support and ensure smooth order processing for customers.
- Company: Join Videndum, a leading multinational group in the Broadcast and Photographic markets.
- Benefits: Enjoy competitive pay, flexible hours, and generous holiday allowance.
- Other info: Dynamic workplace with opportunities for growth and community involvement.
- Why this job: Be the vital link between customers and sales teams, making a real impact.
- Qualifications: Experience in customer service or sales, with strong ERP and CRM skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Videndum is a multinational group, operating over 20 brands that design, manufacture and sell technically advanced products supporting the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange, Videndum reported 2025 revenue of £230 million and employs roughly 1,200 people worldwide.
Job Purpose
The purpose of this role is to ensure first‑class sales support by providing a professional sales order process and customer consultancy. The Sales Support Adviser is the link between customers, regional sales managers and the internal organisation, ensuring timely delivery and providing product information and pricing during the sales process.
Responsibilities
- Complete proper and timely order processing from receipt to invoicing, and prepare dispatch in cooperation with freight forwarders and external logistics providers.
- Advise and support customers by phone and email.
- Determine customer needs through proactive communication.
- Create and follow up on quotations, offering alternative solutions.
- Accurately manage data in the ERP system.
- Track delivery dates in cooperation with planning and purchasing departments.
- Obtain freight cost quotations and verify freight invoices.
- Create special export documents.
- Process letters of credit with the finance department.
- Manage complaints and process returns, including preparation of credit requests.
- Monitor credit limits and incoming payments with Credit Control.
- Maintain customer master data in the ERP system.
Benefits
- Competitive Pay
- Salary Sacrifice Pension
- 25 days Holidays + Bank Holidays
- Flexible Working Hours
- Enhanced Maternity and Paternity Benefits
- Employee Sharesave Scheme
- Volunteering Opportunities
- Fund Raising Events (ESG programme – Action4Good)
- Private Medical Insurance
- Life Assurance
- Free On‑Site Parking and EV Charging
Qualifications
- Some years’ experience in customer service, order processing or inside sales.
- Very good knowledge of an ERP system, preferably IFS.
- Very good knowledge of a CRM system (e.g., "Salesforce").
- Comprehensive PC know‑how (MS Office).
- Fluent English speaking and writing.
- Customer‑oriented thinking and acting.
- Independent, self‑reliant work style.
- Ability to understand and process complex business processes.
- Strong communication skills.
- Good manners and ability to work in a team.
- High degree of flexibility, commitment, and resilience.
- Absolute reliability.
Nice to Have
- Additional language skills.
Equal Employment Opportunity
Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.
Sales Support Adviser in Suffolk employer: SmallHD
Contact Detail:
SmallHD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Adviser in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Videndum. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Videndum’s products and values. Show us you’re genuinely interested in what we do and how you can contribute to our success.
✨Tip Number 3
Practice your communication skills! As a Sales Support Adviser, you’ll need to be clear and concise. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Sales Support Adviser in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Adviser role. Highlight your experience in customer service and order processing, and don’t forget to mention any ERP or CRM systems you’ve worked with. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Videndum. Share specific examples of how you’ve provided excellent sales support in the past. Remember, we love a good story that showcases your skills!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to show your personality – we appreciate authenticity!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SmallHD
✨Know Your Stuff
Make sure you understand Videndum's products and services inside out. Familiarise yourself with their brands and how they support the Broadcast, Cinema, and Photographic markets. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Sales Support Adviser, you'll be the bridge between customers and the sales team. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and provide solutions, as this is key to excelling in the role.
✨Get Comfortable with Tech
Since the job requires proficiency in ERP and CRM systems, brush up on your skills with tools like IFS and Salesforce. If you have experience with these systems, be ready to discuss how you've used them to improve order processing or customer interactions.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Sales Support Adviser role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.