Spares Co-ordinator/Manager

This role is responsible for efficient and timely administration of data, products, and spare parts inventory through the Videndum Service Operation in Bury St Edmunds. The successful candidate will work with the appropriate Managers for Service and Repairs, ensuring that enquiries, quotes, orders, planning, inventory planning, and project requirements are carried out in a customer focused and professional manner, and will be part of the overall Videndum Global Service and Repairs Team operation.

Work Location: Bury St Edmunds/Hybrid – 3 days a week (after initial training period) in the office at Bury St. Edmunds.

Your Day-to-day Might Include:

• Manage service and spare parts inventory to maintain target stock and service levels
• Work closely with production planners to balance operational needs and business costs
• Set and maintain planning parameters, including order points and inventory requirements
• Support day-to-day planning and operational activity across the service function
• Take ownership of inventory processes, including pricing and parts store administration
• Coordinate new product introduction (service policies), engineering change notice/design changes, major warranty issues, and end‑of‑life planning
• Raise and manage distribution orders, purchase orders, and return material authorisations
• Collaborate with Product Managers to add sales parts into IFS
• Progress parts supply from manufacturing sites to improve delivery performance
• Provide administrative support and contribute to revenue target achievement

Our Benefits:

• Competitive Pay
• Salary Sacrifice Pension
• 25 Days Holidays + Bank Holidays
• Flexible Working Hours
• Enhanced Maternity and Paternity Benefits
• Employees Sharesave Scheme
• Volunteering Opportunities
• Private Medical Insurance
• Life Assurance
• Free On‑Site Parking and EV Charging
• And lots more!

What We’re Looking For:

• Minimum 3 years’ experience in Parts Administration role, preferably engineering manufacture
• Organised with high attention to detail
• Ability to manage deadlines and work under pressure
• Strong communication skills, with a proactive approach to engaging stakeholders
• ESG as a key performance measure within our business – we are looking for individuals who share our commitment to supporting our environment, our communities, promoting diversity and operating ethically in everything we do

Nice To Have:

• SharePoint knowledge
• Significant experience of industry standard fully integrated ERP systems; IFS experience desired

Education And Qualifications:

• GCSE English and Maths – Grade C or above
• Diploma or CMI Professional Management Qualification/Training (desirable)

Videndum Mindset:

• Exceptional Product Performance
• Customer Focus
• Leading a Fast Changing Market
• Global Capability
• Transparency, Integrity and Respect
• Environmental Consciousness

Health and Safety: All employees are expected to take care of their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and personal protective equipment and not performing any function unless appropriately trained and authorised.

Diversity Statement: Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind. Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success, and we are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations – we’re open to flexible hours to fit around family commitments.