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For Companies At a Glance
- Tasks: Provide top-notch sales support and ensure smooth order processing for customers.
- Company: Join Videndum, a leading multinational group in the Broadcast and Photographic markets.
- Benefits: Enjoy competitive pay, flexible hours, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the vital link between customers and sales teams, making a real impact.
- Qualifications: Experience in customer service and knowledge of ERP/CRM systems required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About the Company
Videndum is a multinational group, operating over 20 brands that design, manufacture and sell technically advanced products supporting the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange, Videndum reported 2025 revenue of ÂŁ230 million and employs roughly 1,200 people worldwide.
Job Purpose
The purpose of this role is to ensure firstâclass sales support by providing a professional sales order process and customer consultancy. The Sales Support Adviser is the link between customers, regional sales managers and the internal organisation, ensuring timely delivery and providing product information and pricing during the sales process.
Responsibilities
- Complete proper and timely order processing from receipt to invoicing, and prepare dispatch in cooperation with freight forwarders and external logistics providers.
- Advise and support customers by phone and email.
- Determine customer needs through proactive communication.
- Create and follow up on quotations, offering alternative solutions.
- Accurately manage data in the ERP system.
- Track delivery dates in cooperation with planning and purchasing departments.
- Obtain freight cost quotations and verify freight invoices.
- Create special export documents.
- Process letters of credit with the finance department.
- Manage complaints and process returns, including preparation of credit requests.
- Monitor credit limits and incoming payments with Credit Control.
- Maintain customer master data in the ERP system.
Benefits
- Competitive Pay
- Salary Sacrifice Pension
- 25 days Holidays + Bank Holidays
- Flexible Working Hours
- Enhanced Maternity and Paternity Benefits
- Employee Sharesave Scheme
- Volunteering Opportunities
- Fund Raising Events (ESG programme â Action4Good)
- Private Medical Insurance
- Life Assurance
- Free OnâSite Parking and EV Charging
Qualifications
- Some years' experience in customer service, order processing or inside sales.
- Very good knowledge of an ERP system, preferably IFS.
- Very good knowledge of a CRM system (e.g., "Salesforce").
- Comprehensive PC knowâhow (MS Office).
- Fluent English speaking and writing.
- Customerâoriented thinking and acting.
- Independent, selfâreliant work style.
- Ability to understand and process complex business processes.
- Strong communication skills.
- Good manners and ability to work in a team.
- High degree of flexibility, commitment, and resilience.
- Absolute reliability.
Nice to Have
- Additional language skills.
Equal Employment Opportunity
Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.
Sales Support Adviser in Bury St Edmunds employer: SmallHD
Contact Detail:
SmallHD Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Sales Support Adviser in Bury St Edmunds
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching Videndum and its brands. Understand their products and how they support the Broadcast, Cinema, and Photographic markets. This will show your genuine interest and help you stand out.
â¨Tip Number 3
Practice your communication skills! As a Sales Support Adviser, you'll need to be clear and professional. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Support Adviser in Bury St Edmunds
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Sales Support Adviser role. Highlight your experience in customer service and order processing, and donât forget to mention any ERP or CRM systems youâve worked with. We want to see how your skills match what weâre looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about this role and how you can contribute to our team. Be sure to mention your customer-oriented mindset and strong communication skills â theyâre key for us at Videndum.
Showcase Your Flexibility: In your application, let us know about times when youâve had to adapt to changing situations or handle multiple tasks. We value flexibility and resilience, so sharing examples will help us see how you fit into our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at Videndum!
How to prepare for a job interview at SmallHD
â¨Know Your Stuff
Make sure you understand Videndum's products and services inside out. Research their brands and the markets they operate in. This will help you answer questions confidently and show that you're genuinely interested in the role.
â¨Show Off Your Customer Service Skills
As a Sales Support Adviser, you'll be the bridge between customers and the sales team. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate clearly and effectively.
â¨Get Familiar with ERP and CRM Systems
Since the job requires knowledge of ERP and CRM systems, brush up on your skills with tools like IFS and Salesforce. If you have experience with these systems, be ready to discuss how you've used them to improve order processing or customer interactions.
â¨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about the team dynamics or how success is measured in the Sales Support department.