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For Companies At a Glance
- Tasks: Manage relationships with 45 luxury hotels in EMEA to maximize their SLH membership value.
- Company: Join SMALL LUXURY HOTELS OF THE WORLD, a leader in conscious travel and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a mission-driven team that champions unique hotel experiences and sustainability.
- Qualifications: University degree and 3 years in the hotel industry, preferably luxury; fluent in English and another European language.
- Other info: This role requires strong communication skills and a passion for hospitality.
The predicted salary is between 36000 - 60000 £ per year.
SMALL LUXURY HOTELS OF THE WORLD
Our Ethos
Conscious travel has always been at the heart of the SLH brand and our vision is to create a future where people explore the world with intention and protect its integrity. By their very nature, our member hotels are deeply rooted in their locality and many have long been key supporters of their local community and environment. We have launched new standards for conscious travel which will formalise our commitment as a business to sustainability. Showcasing hotels initiatives and activities to inspire others, whilst providing guidelines for those hotels looking to take positive action and expand their sustainability programmes.
Our Values
Champion independence
We embrace the distinctive, celebrate the unconventional and champion the one-of-a-kind. Seeking out hotels and experiences that have individual character and creativity.
Make it personal
We enable bespoke experiences that place our travellers at the heart of an environment. Every interaction is personal an authentic, forging intimate connections with a place and its people.
Be valuable
We are committed to creating a valuable community with a powerful collective influence. We promote cultural and environmental sensitivity, encouraging travellers to explore the world with intention.
The Position
The Revenue Account Management team includes Revenue Account Managers based in our London, New York and Singapore office. The Revenue Account Manager is responsible for proactively managing a portfolio of around 45 hotels in the EMEA Region (average 50 rooms) in order to maximise the value of their SLH Membership.
Key Responsibilities:
- Build and maintain the relationship with assigned portfolio of hotels
- Conduct new hotel induction, training and implementation via web conference or face to face.
- Ensure open communication between brand and hotel by conducting regular calls/meetings
- Ensure key contacts at SLH hotels understand opportunities and resources that are available to them and embrace them to maximise value of the partnership
- Carry out regular business reviews and ensure hotels connect to the brand and participate in appropriate initiatives
- Audit content, images, availability, rate parity and rate structure to ensure accurate representation and optimum visibility of hotels through all SLH channels
- Regularly monitor and analyse revenue production and provide recommendations for both parties to action and follow up
- Encourage hotels to sign up to the SLH Internet Booking Engine and other distribution opportunities such as CRS/PMS interface and SLH Channel Manager
- Encourage hotel participation to SLH Partnerships such us Hilton, AirCanada and Capital One
- Continually assess central reservation system training needs and communicate enhancements to improve management
- Encourage hotels to attend annual Regional Meeting/Conference
- Ensure hotels take advantage of dedicated hotelier website
- Ensure hotels are following correct procedures for the SLH Loyalty programme and SLH e-Gift Cards.
- Work with all departments to provide hotels with on-going support and timely service
Desired Skills and Experience
- Preferably qualified with a University degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector)
- Fluent in English (written and spoken) and a second European language (preferably German or Greek)
- Reservations & Revenue Management experience in the hotel industry
- Excellent communication skills (both verbal and written) and should be comfortable liaising with and presenting to hotel Owners, General Managers and other key employees
- Analytical ability to interpret statistical data
- Good knowledge of Revenue Management practices
- Good knowledge of PMS, CRS & GDS and/or other distribution systems
- Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint
- Must be a team player with a strong ability to self-manage.
- Highly organised and self-motivated.
- Travel required
Reporting Lines
This key role reports to the Revenue Account Management Team Director in London, the UK Head Office.
Revenue Account Manager EMEA employer: Small Luxury Hotels of the World
Contact Detail:
Small Luxury Hotels of the World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Account Manager EMEA
✨Tip Number 1
Familiarize yourself with the luxury hotel market in the EMEA region. Understanding the unique characteristics and challenges of this sector will help you engage more effectively with potential employers and demonstrate your industry knowledge.
✨Tip Number 2
Network with professionals in the hotel industry, especially those who work in revenue management or account management roles. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Highlight your experience with revenue management systems and tools in your conversations. Being able to discuss specific software and how you've used it to drive results will set you apart from other candidates.
✨Tip Number 4
Showcase your analytical skills by preparing examples of how you've used data to make informed decisions in previous roles. This will demonstrate your ability to interpret statistical data, which is crucial for the Revenue Account Manager position.
We think you need these skills to ace Revenue Account Manager EMEA
Some tips for your application 🫡
Understand the Company Ethos: Familiarize yourself with the values and mission of Small Luxury Hotels of the World. Highlight your understanding of conscious travel and sustainability in your application to show alignment with their ethos.
Tailor Your CV: Customize your CV to emphasize relevant experience in the hotel industry, particularly in revenue management and luxury sectors. Include specific achievements that demonstrate your ability to maximize value for hotel partnerships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role. Mention your language skills and how they can benefit the EMEA region, as well as your analytical abilities and communication skills.
Showcase Relevant Skills: In your application, clearly outline your experience with PMS, CRS, GDS, and other distribution systems. Provide examples of how you've successfully used these tools to drive revenue and improve hotel visibility.
How to prepare for a job interview at Small Luxury Hotels of the World
✨Show Your Passion for Sustainability
Since the company emphasizes conscious travel and sustainability, make sure to express your passion for these values. Share any relevant experiences or initiatives you've been involved in that align with their ethos.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used data to drive revenue management decisions in your previous roles. Be ready to provide specific examples of how your analytical abilities have positively impacted hotel performance.
✨Highlight Your Communication Skills
As this role involves liaising with hotel owners and general managers, showcase your excellent communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you build relationships with clients.
✨Familiarize Yourself with SLH's Offerings
Research Small Luxury Hotels of the World and understand their unique selling points. Be prepared to discuss how you can help hotels maximize their SLH membership and what strategies you would implement to enhance their visibility.
