At a Glance
- Tasks: Help customers with reservations and provide top-notch support in a dynamic environment.
- Company: Join a luxury hotel brand known for exceptional service and customer care.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a team that creates memorable experiences for guests in the luxury travel sector.
- Qualifications: Experience in the hotel industry and strong communication skills are essential.
The predicted salary is between 24300 - 29700 £ per year.
- SLH Reservations & Customer Care Executive
- Introduction
- Reservations & Customer Care Executive
- (Full Time)
Working Hours: Monday to Friday 9:00 AM – 5:30 PM GMT (Fridays until 5:00 PM GMT) Weekend working flexibility preferred.
Key Responsibilities
- Achieve monthly reservation revenue targets.
- Process reservations by email, telephone, chat or central reservation systems.
- Analyse all guests and travel agents’ requirements, recommend suitable options for all customers, and assist in confirming all reservations.
- Answer any questions about the reservation process and the SLH loyalty programme.
- Provide support to customers who may need to amend or cancel a reservation.
- Manage incoming calls for the SLH Reservations & Customer Care department, ensure a response to all queries, and maintain professional relationships and atmosphere at all times.
- Sort out any issues that may arise with bookings or reservations (i. e. inaccurate rates & restrictions, etc.).
- Up-sell the hotels' additional services or special packages, such as transfers, SPA add-ons, etc.
- Identify and report rates, inventory and content discrepancies.
- Work closely with the Sales Team as well as with other departments to make sure the SLH procedures are followed at all times.
- Represent the SLH brand values at all times when dealing with customers and colleagues.
- Desired skills and experience
- Preferably qualified with a university degree and at least 3 years of experience in the hotel industry within the luxury sector.
- Must be fluent in English. Fluency in Spanish and/or Italian (written and spoken) preferred.
- Previous experience and proven ability in telephone sales, preferably within the luxury sector of the travel industry, is highly regarded.
- Great analytical abilities to interpret statistical data and thorough attention to detail.
- Must be a team player with a strong ability to self-manage with a "get it done" attitude.
- Ability to work and thrive in a multi-tasked and fast-paced environment.
- Good knowledge of Salesforce, PMS, CRS & GDS and/or other distribution systems is preferable.
- #J-18808-Ljbffr
Reservations & Customer Care Executive - London, UK employer: Small Luxury Hotels of The World Limited
As a Reservations & Customer Care Executive at SLH in London, you will thrive in a dynamic and supportive work environment that values flexibility and teamwork. With opportunities for professional growth and development within the luxury hotel sector, you will be part of a company that prioritises employee well-being and fosters a culture of excellence. Enjoy the benefits of working in a vibrant city while contributing to a brand renowned for its commitment to exceptional customer service.
Contact Details:
Small Luxury Hotels of The World Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Customer Care Executive - London, UK
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Small Luxury Hotels of The World Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Small Luxury Hotels of The World Limited
Don't be shy about reaching out to Small Luxury Hotels of The World Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Customer Care Executive - London, UK
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Small Luxury Hotels of The World Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Small Luxury Hotels of The World Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
