Creative Account & Content Manager

About the Role

We’re looking for a driven Creative Account & Content Manager to join our team at SM92, a fast-scaling full service digital agency focussed on growth in niche markets across the UK and USA.

You’ll be the vital link between our clients and creative teams – managing web projects, shaping content strategies, and building trusted relationships that drive results.

If you love turning complex ideas into clear, compelling work, and want to grow with a forward-thinking agency, we’d love to hear from you.

Responsibilities

• Own and be responsible for ensuring that all design, web and content projects are managed professionally and delivered on-time.
• Act as the primary point of contact for key accounts, confidently engaging with senior client stakeholders and internal teams.
• Collaborate with internal creative teams, web designers, and external suppliers.
• Translate client briefs into actionable project plans, ensuring clarity on objectives and expectations.
• Maintain regular updates with clients or account teams, managing expectations and approvals.
• Review work for consistency against brief, brand guidelines, and client feedback and coordinate internal reviews (e.g., creative and web QC) before submission.
• Develop and manage compelling content tailored to client requirements, including copywriting, editing, and proofreading.
• Plan and schedule content releases in alignment with client goals and project timelines, using project management tools (e.g., Monday.com and BrandWatch).
• Analyse campaign, project, and content performance data, providing clients with actionable insights and recommendations.
• Maintain an organised central library of client assets, ensuring easy access and efficient workflow for design and content teams.
• Ensure compliance with internal systems (e.g. file naming, project codes, version control).

Requirements:

To excel in this role, you will need:

• Proven experience as an Account Manager, Content Manager, Senior Account Manager, or Project Manager in a digital marketing agency or similar.
• Strong copywriting, editing, and proofreading skills, with the ability to create compelling content tailored to client needs.
• Experience in managing web projects and understanding of market leading systems and techniques to interpret and communicate client requests related to front-end design and functionality.
• Basic understanding of marketing concepts and principles, with knowledge of digital and social marketing best practices and terminology.
• Confident communicator able to translate tools like Figma, WordPress, and HTML/CSS into clear, client-friendly language for senior stakeholders.
• Proficiency in content and project management software (e.g., HubSpot, BrandWatch, Monday.com)
• Demonstrated ability to manage multiple client accounts, coordinate with technical and creative teams, deliver results under tight deadlines, and maintain organised workflows.
• Strong organisational and time management abilities to balance account management, content planning, and project coordination.
• A strategic mindset with a passion for driving client success, fostering collaboration, and contributing to agency growth.
• Experience mentoring or guiding teams, with a commitment to developing talent and sharing knowledge in client management, content creation, and supplier coordination.

What We Offer

• Competitive salary at £35,000 – £40,000 DOE.
• Comprehensive health insurance
• Performance-based bonus opportunities
• Equity/share options
• 5 days of paid sick leave
• Flexible working hours
• Pension scheme
• Robust training and development programs
• Clear career progression paths
• Vibrant, collaborative, and fun work environment

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home 1 day per week

Schedule:

• Monday to Friday

Work Location: In person