At a Glance
- Tasks: Manage customer relationships and deliver exceptional service in a fast-paced environment.
- Company: Join SLS, the UK's largest independent supplier of lab equipment and consumables.
- Benefits: Enjoy competitive salary, generous leave, and career development opportunities.
- Other info: Dynamic workplace with a focus on inclusivity and personal growth.
- Why this job: Be part of a supportive team making a real impact in the scientific community.
- Qualifications: Passion for customer service, problem-solving skills, and great communication.
The predicted salary is between 30000 - 42000 £ per year.
Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience? Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables. We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis.
You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.
Job Summary: As a Customer Sales Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Key responsibilities:
- Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
- Communicating clearly and working closely with your sales manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfillment for assigned customers.
- Processing customer returns.
The Ideal Candidate:
- A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to prioritise and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
- Excellent communication skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- The ability to think on your feet in a fast-paced environment.
About us: SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, it provides a diverse and interesting customer base as well as providing countless opportunities to grow and expand.
With a Nottingham-based Head Office, and customers all over the UK, we are a stable and growing company who have an excellent reputation in the market. We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.
We are passionate about our people and have developed a strong team dynamic, who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company NEST pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Career opportunities for development and progression
- Work life balance – we work Monday-Friday to serve our customers
Customer Service Coordinator in Nottingham employer: (SLS) Scientific Laboratory Supplies Ltd.
Scientific Laboratory Supplies (SLS) is an exceptional employer that prioritises a culture of compliance and continuous improvement, making it an ideal workplace for those passionate about quality assurance. Located in the UK, SLS offers a supportive environment with ample opportunities for professional growth, comprehensive training programmes, and a commitment to employee well-being, ensuring that every team member can thrive and contribute meaningfully to the organisation's success.
Contact Details:
(SLS) Scientific Laboratory Supplies Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at (SLS) Scientific Laboratory Supplies Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like (SLS) Scientific Laboratory Supplies Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to (SLS) Scientific Laboratory Supplies Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at (SLS) Scientific Laboratory Supplies Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at (SLS) Scientific Laboratory Supplies Ltd.!
How to prepare for a job interview at (SLS) Scientific Laboratory Supplies Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
