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For Companies At a Glance
- Tasks: Manage customer relationships and deliver exceptional service in a fast-paced environment.
- Company: Join SLS, the UK's largest independent supplier of lab equipment and consumables.
- Benefits: Enjoy competitive salary, 25 days leave, pension, and career development opportunities.
- Why this job: Be part of a supportive team making a real impact in the scientific community.
- Qualifications: Passion for customer service, problem-solving skills, and ability to thrive under pressure.
- Other info: Friendly work culture with events and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience? Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.
We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.
Job Summary:
As a Customer Sales Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Key responsibilities:
- Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
- Communicating clearly and working closely with your sales manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfillment for assigned customers.
- Processing customer returns.
The Ideal Candidate
- A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to prioritise and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
- Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- The ability to think on your feet in a fast-paced environment.
About us:
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, it provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand. With a Nottingham-based Head Office, and customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.
We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures. We are passionate about our people and have developed a strong team dynamic, who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.
We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company NEST pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Career opportunities for development and progression
- Work life balance – we work Monday-Friday to serve our customers
Customer Sales Coordinator in Nottingham employer: (SLS) Scientific Laboratory Supplies Ltd.
Contact Detail:
(SLS) Scientific Laboratory Supplies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Coordinator in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Scientific Laboratory Supplies, their products, and their mission. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Sales Coordinator. Highlight your customer service experience and problem-solving abilities to show you're the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really interested in joining our awesome team at SLS.
We think you need these skills to ace Customer Sales Coordinator in Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a top-notch experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that align with the Customer Sales Coordinator role. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at (SLS) Scientific Laboratory Supplies Ltd.
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Be ready to discuss how you would handle specific customer queries or complaints, as this role is all about delivering exceptional service.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved issues for customers. Highlight your ability to think on your feet and remain calm under pressure, which is crucial for a fast-paced environment.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and show genuine enthusiasm for the role and the company. This will demonstrate your passion for customer relationships.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and customer expectations. This shows that you're not only interested in the role but also in how you can contribute to the company's mission and values.
