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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage customer queries with enthusiasm.
- Company: Join SLS, the UK's largest independent supplier of lab equipment and consumables.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive team environment.
- Why this job: Make a real impact by providing top-notch service to diverse customers.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
- Other info: Join a friendly team with great career growth opportunities and work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience? Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.
We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.
Job Summary:
As a Customer Sales Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Key responsibilities:
- Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
- Communicating clearly and working closely with your sales manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfillment for assigned customers.
- Processing customer returns.
The Ideal Candidate
- A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to prioritise and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
- Excellent communication skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- The ability to think on your feet in a fast-paced environment.
About us:
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, it provides a diverse and interesting customer base as well as providing countless opportunities to grow and expand.
With a Nottingham-based Head Office, and customers all over the UK, we are a stable and growing company who have an excellent reputation in the market. We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.
We are passionate about our people and have developed a strong team dynamic, who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role.
We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company NEST pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Career opportunities for development and progression
- Work life balance – we work Monday-Friday to serve our customers
Customer Service Coordinator in Mansfield employer: (SLS) Scientific Laboratory Supplies Ltd.
Contact Detail:
(SLS) Scientific Laboratory Supplies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Mansfield
✨Tip Number 1
Get to know the company inside out! Research Scientific Laboratory Supplies, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Sales Coordinator, you'll need to handle queries like a pro. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past where you've gone the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at SLS. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Coordinator in Mansfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a top-notch experience for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Sales Coordinator role. We love seeing how your skills can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your attention to detail.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at (SLS) Scientific Laboratory Supplies Ltd.
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional customer service looks like and be ready to share examples from your past experiences where you went the extra mile for a customer.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and remain calm under pressure, as these are crucial traits for a Customer Sales Coordinator.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will demonstrate your excellent communication skills and your ability to connect with people.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and customer service strategies at Scientific Laboratory Supplies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
