At a Glance
- Tasks: Process sales orders accurately and deliver excellent customer service in a fast-paced environment.
- Company: Join Scientific Laboratory Supplies, the UK's largest independent supplier of lab equipment.
- Benefits: Enjoy competitive salary, 25 days leave, pension, and generous family leave.
- Other info: Great career growth opportunities in a friendly, dynamic workplace.
- Why this job: Be part of a supportive team making a real difference in customer experiences.
- Qualifications: Detail-oriented, organised, and self-motivated with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an organised and proactive Order Processor? Do you enjoy delivering excellent customer service and ensuring every customer receives a positive experience? Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables. We have an exciting opportunity for a Sales Order Processing Administrator to join our innovative and fast-paced business on a permanent basis. We are looking for someone who is organised, detail-oriented and collaborative, with a positive approach to their work and the ability to contribute effectively within a growing company.
Job Summary:
As a Sales Order Processing Administrator, you will be working within the Select Education (SE) team, a leading supplier of school science equipment and chemicals in the UK. As part of a busy Customer Service Team, you will be responsible for processing sales orders accurately and efficiently, received predominantly via several automated systems. This is a fast-paced role with a high volume of orders, where attention to detail and strong organisational skills are essential. You will play an important role in supporting customers and colleagues by providing excellent customer service and ensuring orders are managed effectively from receipt through to completion.
Key responsibilities:
- Processing orders – both imported and manual
- Quality checking to ensure customer details and pricing is correct
- Updating systems with relevant delivery dates
- Updating of spreadsheets
- Ensuring all pre 4pm orders are processed for the day to a high standard
- Taking care of specific delegated region to ensure a close customer/customer service team relationship
- Ensuring customer accounts are as up to date as possible, discussing with customer service team any changes required
- Dealing with backorder reports for customers
- Using systems such as CRM and Netix portal as well as SLS’s bespoke order system.
About you:
- A keen eye for detail is essential
- Be organised and methodical
- Self-motivated and driven
- Responsive and re-active
- Able to work on own initiative and as part of a team
- To be able to communicate at all levels
- Common sense
- Have the desire to deliver exceptional customer service to both internal and external customers
- Ability to think on your feet in a fast-paced environment.
- Confident with excel
About us:
Being the leading independent distributor of laboratory supplies in the UK does not come easy. Our people work very hard and demonstrate a commitment that is second to none in achieving our aims. In return, we provide an environment where high achievers can flourish, develop, make a real difference and be rewarded for their efforts. That is why most of our people stay with us for years and our people are the reason that we continue to be successful!
SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that people can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, religion, disability, sexual orientation and beliefs. If you are looking to join a company where you can proudly bring your whole self to work, we invite you to apply today to any role that feels like the next step on your journey.
We are passionate about our people & have developed a strong team dynamic who are welcoming & supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Free parking at all our UK sites
- Career opportunities for development and progression
Sales Order Processing Administrator in Derby employer: (SLS) Scientific Laboratory Supplies Ltd.
At Scientific Laboratory Supplies (SLS), we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment where high achievers can thrive. As a Sales Order Processing Administrator, you will benefit from a generous benefits package, including competitive salary, 25 days annual leave, and opportunities for professional growth within a friendly team that values collaboration and exceptional customer service. Join us in our mission to be the UK's largest independent supplier of laboratory equipment, and enjoy the unique advantages of working in a company that truly values its people.
Contact Details:
(SLS) Scientific Laboratory Supplies Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Processing Administrator in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at (SLS) Scientific Laboratory Supplies Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like (SLS) Scientific Laboratory Supplies Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Order Processing Administrator in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to (SLS) Scientific Laboratory Supplies Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at (SLS) Scientific Laboratory Supplies Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at (SLS) Scientific Laboratory Supplies Ltd.!
How to prepare for a job interview at (SLS) Scientific Laboratory Supplies Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
