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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage customer queries with enthusiasm.
- Company: Join SLS, the UK's largest independent supplier of lab equipment and consumables.
- Benefits: Enjoy competitive salary, 25 days leave, and a supportive team environment.
- Why this job: Make a real impact by providing top-notch service to diverse customers.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Great career growth opportunities in a friendly and inclusive workplace.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About the Role
Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience? Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK\’s largest independent supplier of laboratory equipment, chemicals, and consumables.
We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast‑paced business on a permanent basis. You will have a “can do” attitude who can hit the ground running and be a successful contributor to a rapidly growing company.
Key Responsibilities
- Delivering second‑to‑none customer service to the customers, dealing with a wide range of day‑to‑day queries around orders, products and returns.
- Communicating clearly and working closely with your Sales Manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfilment for assigned customers.
- Processing customer returns.
The Ideal Candidate
- A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to prioritise and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload; it is key you are a team player to step in and support your colleagues at busy times.
- Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- Ability to think on your feet in a fast‑paced environment.
About Us
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands.
With customers all over the UK, we are a stable and growing company with an excellent reputation. We proudly supported the NHS and scientific community over the course of the pandemic as well as supporting the education sector with vital supplies to aid teaching for children affected by school closures.
We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company.
We are also proud to be a Living Wage Employer and committed to equal opportunities, actively promoting a diverse and inclusive working environment, and fairness for everyone.
Benefits
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced maternity and paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Career opportunities for development and progression
- Work life balance – we work Monday‑Friday to serve our customers
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Customer Service Coordinator employer: (SLS) Scientific Laboratory Supplies Ltd.
Contact Detail:
(SLS) Scientific Laboratory Supplies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Sales Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to customer service. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for customer service shines through. Let us know why you want to be part of SLS and how you can contribute to our mission.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing top-notch customer service in your application. We want to see that you genuinely care about the customer experience and are ready to go the extra mile!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Coordinator role. We love seeing how you can fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at (SLS) Scientific Laboratory Supplies Ltd.
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to provide 'second-to-none' service and think of examples from your past experiences where you went the extra mile for a customer.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your ability to think on your feet and handle issues proactively, which is crucial for a Customer Sales Coordinator.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This reflects your ability to build strong relationships, a key aspect of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and customer service strategies at SLS. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
