Social Impact Client Manager

Business for Societal Impact (B4SI) is the global standard in measuring and managing corporate social impact and the B4SI Frameworks form a robust measurement standard that any company can apply to understand the difference their contributions through community investment, business innovation and social procurement, make to business and society.

In 2021 B4SI evolved to provide a more holistic social impact management model, enabling businesses to authentically become a business for societal impact through use of the B4SI frameworks, management tools and expert support. Never has the “S” in ESG been as important to businesses and the people they impact, and through widespread interest in the use of the B4SI Frameworks, the B4SI team are expanding across all regions to meet the demand for its services. We are seeking a new team member to support us in driving change in social impact; to provide expert support to companies on their social impact journey and to support the growth of B4SI.

This opportunity comes at an exciting time for B4SI as our global alliances strengthen with WEF, the Business Commission for Tackling Inequality (BCTI) and the recently launched Taskforce on Inequality and Social related Financial Disclosures (TISFD). With rising inequalities and a changing geopolitical landscape, never has the S in ESG been as important to businesses and the people they impact.

The role will be part of the Global B4SI team, which will involve some global working across different time zones and a chance to build an understanding of the global and regional landscape impacting sustainability leaders and practitioners.

The closing date for applications is Sunday 2nd March, although we may close recruitment earlier, if necessary.

The role

You will be building close working relationships with your own portfolio from our diverse and global network of businesses, providing expert social impact support and advising on the application of B4SI Frameworks and materials. Your role will include provision of support to identify opportunities to continually improve ‘S’ activities across the businesses in our network and to engage in the development of the Frameworks to reflect industry best practice.

The successful candidate will join a friendly & fun dynamic, knowledgeable, enthusiastic, and growing team. This position will suit an entrepreneurial way of working, enthusiasm for team collaboration and a passion for the global sustainability agenda. You will be client focused and work well in teams, with strong communication and creativity.

This role is part of the Global B4SI team based in the UK, and you are joining a global team with colleagues based in APAC, North America and Europe [CC1].

The team operates hybrid working practices, with a minimum expectation of 1-2 days per week in the London office to maximise collaboration with colleagues.

Key responsibilities include:

• Building close working relationships with clients; provision of support in the application of the B4SI Frameworks, and supporting material, ensuring maximum client satisfaction and retention. In turn supporting clients to reach their social impact objectives using B4SI’s social impact framework, supporting tools and other resources
• Proactively support the growth of companies in the B4SI Network and using the B4SI Framework, on-boarding new clients, and supporting clients in identifying opportunities to continually improve
• Membership management and administration (e.g., renewals, on boarding new members, updating payment systems, sending clients invoices, maintaining accurate records of client information within CRM systems etc.)
• Collecting and analysing client data and providing recommendations based on the data
• Project manage and lead the roll out of specialist elements in the development and innovation of B4SI service offerings
• Communications: Delivery of B4SI events and thought leadership. Management and coordination of B4SI content via digital media platforms– newsletter, social media website etc. Contributing to leading and project managing specialist elements in the development and innovation of the B4SI client offering and support services
• Leading elements of Thought Leadership through ownership of workshops at events, authoring blogs/ articles/ papers on subject matter relevant to the B4SI network of companies
• Client focused approach always seeking to lead/support & respond efficiently and effectively to clients, delivering business development opportunities and leading the growth of the B4SI network

About us

SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 4,500 employees across 6 regions – including over 1,500 staff across Europe. SLR’s ‘one team’ culture is at the heart of our business; providing a collaborative and supportive environment for professional development.

Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 days\’ annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.

About you

You will have direct experience in a client facing role, supporting clients overcoming difficulties and identifying opportunities for improvement, including a demonstrable track record of social impact knowledge, either with internal or external clients.

We are also looking for:

• Strong understanding of the ESG agenda/Corporate Responsibility/Sustainability with a focus on Social Impact and what it means for businesses
• Ability to manage multiple projects successfully to the timeline and budget
• Working directly with companies with minimal supervision to meet tight deadlines
• An effective time manager, strong bias for action, team player and relationship builder, capable of managing large groups of clients effectively as first point of contact for social impact/sustainability advice
• A strong communicator, capable of excellent written and oral presentations at all levels; and able to listen to and understand client needs and identify appropriate support; ensuring phenomenal client service
• Competent in the use of Excel to organise and interpret data, as well as PowerPoint for the delivery of presentations and reports
• Language skills would be an advantage

Diversity, Equity and Inclusion

We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.

We welcome applications from all individuals, regardless of their background, including those from groups that are currently underrepresented at SLR, such as: LGBTQ+ people, ethic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.