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- Tasks: Resolve complex IT issues and mentor junior technicians in a dynamic environment.
- Company: Global environmental consultancy with a focus on innovation and sustainability.
- Benefits: Flexible working arrangements, professional development, and an inclusive culture.
- Why this job: Join a team making a real difference while advancing your IT skills.
- Qualifications: Advanced troubleshooting skills and relevant certifications like CompTIA A+.
- Other info: Opportunity for career growth in a supportive and collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
A global environmental consultancy is seeking an IT Support Technician to advance internal IT capabilities in a full-time role based in London. You will resolve complex hardware and software issues, mentor junior technicians and lead problem-solving efforts.
Ideal candidates should have:
- Advanced troubleshooting skills
- Relevant certifications like CompTIA A+
- Strong customer service orientation
The role promotes flexible working arrangements and an inclusive culture, supporting professional development.
Senior 2nd Line IT Service Desk Technician – Hybrid (London) employer: SLR Consulting
Contact Detail:
SLR Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd Line IT Service Desk Technician – Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We should be ready to tackle real-life scenarios they might throw our way, showcasing our problem-solving prowess.
✨Tip Number 3
Show off our customer service skills! During interviews, we can share examples of how we've helped users in the past. It’s all about demonstrating that we can keep clients happy while solving their tech issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience and certifications.
We think you need these skills to ace Senior 2nd Line IT Service Desk Technician – Hybrid (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your advanced troubleshooting skills and relevant certifications like CompTIA A+. We want to see how your experience aligns with the role, so don’t be shy about showcasing your IT support achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who can connect their personal values with our inclusive culture.
Show Off Your Customer Service Skills: Since this role involves mentoring junior technicians and providing top-notch support, make sure to highlight any customer service experience you have. We appreciate candidates who understand the importance of a great user experience!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Let’s get started on this journey together!
How to prepare for a job interview at SLR Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your advanced troubleshooting skills before the interview. Be ready to discuss specific hardware and software issues you've resolved in the past, as this will show your expertise and problem-solving abilities.
✨Show Off Your Mentoring Skills
Since the role involves mentoring junior technicians, think of examples where you've successfully guided others. Share stories that highlight your leadership style and how you foster a collaborative environment.
✨Customer Service is Key
Prepare to demonstrate your strong customer service orientation. Think of situations where you went above and beyond to help a user or resolve an issue, as this will resonate well with the company's values.
✨Embrace Flexibility and Inclusivity
Familiarise yourself with the company’s culture around flexible working and inclusivity. Be ready to discuss how you thrive in diverse environments and how you can contribute to maintaining an inclusive workplace.
