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For Companies At a Glance
- Tasks: Provide advanced technical support and resolve complex IT issues.
- Company: Leading consultancy in Greater London with a focus on innovation.
- Benefits: Hybrid working, healthcare, pension plan, and a comprehensive benefits package.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Expertise in troubleshooting hardware/software and mentoring 1st line technicians.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading consultancy in Greater London is seeking a full-time 2nd Line IT Service Desk Technician to provide advanced technical assistance and resolve complex issues. The ideal candidate should have expertise in troubleshooting hardware and software, along with mentoring skills for 1st line support technicians. This position offers a hybrid working option and a comprehensive benefits package, including healthcare and a pension plan.
Hybrid 2nd Line IT Service Desk Technician — London employer: SLR Consulting
Contact Detail:
SLR Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line IT Service Desk Technician — London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in consultancy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved complex issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your mentoring skills! Think of ways you’ve helped 1st line support technicians improve their skills. We love candidates who can uplift their team and share knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our hybrid working environment.
We think you need these skills to ace Hybrid 2nd Line IT Service Desk Technician — London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with troubleshooting hardware and software. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Service Desk Technician role. Share specific examples of how you've resolved complex issues in the past.
Show Off Your Mentoring Skills: Since mentoring 1st line support technicians is part of the gig, make sure to mention any relevant experience you have. We love seeing candidates who can lead and inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SLR Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both hardware and software. Be ready to discuss specific issues you've resolved in the past, as this will show your expertise and problem-solving abilities.
✨Show Off Your Mentoring Skills
Since the role involves mentoring 1st line support technicians, think of examples where you've successfully guided others. Prepare to share how you approach teaching complex concepts in a simple way.
✨Understand the Company Culture
Research the consultancy's values and work environment. This will help you tailor your answers to align with their culture, showing that you're not just a fit for the role but also for the team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the role, the team dynamics, or the hybrid working model. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
