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For Companies At a Glance
- Tasks: Resolve complex IT issues and mentor 1st line support technicians.
- Company: Join SLR, a global leader in environmental solutions with a supportive culture.
- Benefits: Enjoy competitive salary, comprehensive benefits, flexible working, and 25 days annual leave.
- Why this job: Make a real impact in IT support while advancing your career in a collaborative environment.
- Qualifications: Experience in IT support, advanced troubleshooting skills, and relevant certifications.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As an IT Support Technician, you will play a key role in advancing our internal IT support capabilities. This position is ideal for individuals with a proven track record in IT support, ready to provide advanced technical assistance, resolve complex issues, and contribute to the continuous improvement of IT service operations.
We are looking for a full-time technician to work from our London office 4 days per week plus 1 remote.
About Us
SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 4,000 employees across 6 regions. SLR’s one team culture is at the heart of our business; providing a collaborative and supportive environment for professional development.
Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 days’ annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.
The role
Your main duties will involve resolving complex hardware and software issues beyond 1st line support capabilities.
You Will Also
- Apply specialised knowledge for in-depth troubleshooting and problem resolution
- Mentor 1st line support technicians and guide the team through intricate technical issues
- Lead collaborative problem-solving sessions
- Take ownership of incidents from report to resolution, ensuring thorough documentation and adhering to SLAs
- Participate in system upgrades and preventive maintenance activities
- Stay updated on emerging technologies and participate in knowledge-sharing sessions
- Support IT projects requiring 2nd line expertise
About You
- Advanced troubleshooting abilities around hardware, software, and network issues
- Proven mentorship and collaboration skills
- Relevant certifications (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Advanced knowledge of Windows OS and Microsoft Office
- Demonstrated learning agility and adaptability to new technologies
- Strong customer service orientation and excellent communication skills for technical and non-technical audiences
Culture & Inclusion at SLR
We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.
We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.
Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.
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2nd Line IT Service Desk Technician employer: SLR Consulting
Contact Detail:
SLR Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at SLR or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with real-life examples of how you've resolved complex issues in the past—this will show you're ready for the 2nd Line role!
✨Tip Number 3
Don’t forget to showcase your mentorship skills! If you’ve helped others in previous roles, share those experiences during interviews. It’s a great way to demonstrate your collaborative spirit, which is key at SLR.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of sustainability.
We think you need these skills to ace 2nd Line IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant certifications. We want to see how your skills match the role, so don’t be shy about showcasing your advanced troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality in applications.
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've resolved in the past. We’re looking for candidates who can take ownership of incidents and lead collaborative problem-solving sessions, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at SLR Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your advanced troubleshooting skills for hardware, software, and network issues. Be ready to discuss specific examples of complex problems you've solved in the past, as this will show your expertise and confidence.
✨Show Off Your Mentorship Skills
Since mentoring 1st line support technicians is part of the role, think of instances where you've guided others through technical challenges. Prepare to share these experiences during the interview to demonstrate your leadership and collaboration abilities.
✨Stay Updated on Emerging Technologies
SLR values continuous improvement, so be prepared to talk about the latest technologies you've been learning about. This shows your commitment to professional development and your adaptability to new tools and systems.
✨Communicate Clearly with Everyone
You’ll need to explain technical concepts to both technical and non-technical audiences. Practice simplifying complex ideas into layman's terms, as effective communication is key to providing excellent customer service.
