At a Glance
- Tasks: Support residents and manage data for the Repairs, Maintenance and Investment contract.
- Company: Slough Borough Council, committed to high-quality service and community support.
- Benefits: Generous annual leave, pension scheme, wellbeing initiatives, and childcare support.
- Other info: Inclusive employer with excellent career development opportunities.
- Why this job: Join a dynamic team and develop your administrative skills while making a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
Pay Level: £27,920 - £29,694 (fully inclusive of local weighting allowance)
Contract Type: Fixed Term Contract (18 Months Maternity Cover)
Working Hours: 37 hours per week
Location: Hawker House / Slough Hybrid (minimum 2 days per week in the office)
DBS requirement: Standard
Closing date: midnight on Friday 3rd July 2026
Interview week: commencing 13th July 2026
Responsibilities
There are many tenants, leaseholders, and residents in Slough who rely on the effective running of the Repairs, Maintenance and Investment (RMI) contract. This is a privilege that we take this responsibility seriously, because residents deserve high-quality homes and a high standard of service. The work of our Repairs, Maintenance and Investment Service Partner is therefore critical in helping us achieve our objectives. As part of the RMI Client Team, you will liaise closely with our service partner and residents, providing support through data management and clear written and verbal communication. You will also support complaints and casework handling, alongside wider administrative duties within the team. This is an exciting opportunity where we will support your development through ongoing professional learning. If you are keen to develop your administrative skills and learn all aspects of the service, we would welcome your application.
Benefits
- 26 days annual leave (not including Bank holidays), rising to 30 days between 2 – 5 years of service and 33 days after 5 years of service.
- The Local Government Pension Scheme.
- Access to wellbeing initiatives and the opportunity to be a member of our various employee networks.
- Tax‑free childcare and childcare services.
- Season ticket loan to help with the cost of your rail or bus journey to and from work.
Accessibility and Support
Slough Borough Council is an inclusive employer. We are keen to support you to feel comfortable throughout the application and interview process. If you require any support or reasonable adjustments for the interview (for example, having questions printed for the interview or consideration for layout or lighting), please contact our Recruitment Team: Recruitment@slough.gov.uk.
Eligibility and EEO
All applicants must have a valid right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before submitting an application. We encourage and welcome applications from people of all backgrounds. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre‑employment checks.
Client Services Assistant in Langley employer: Slough
Slough Borough Council is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, generous leave policies, and access to various employee networks, you will find a fulfilling environment that values your contributions. Located in Hawker House, Slough, this role offers a unique opportunity to make a meaningful impact on the community while enjoying a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Langley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Slough.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Slough. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Assistant in Langley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Slough.
How to prepare for a job interview at Slough
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Slough's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Slough offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
