At a Glance
- Tasks: Lead the transformation of customer services and design a modern access model.
- Company: Slough Borough Council, committed to community engagement and support.
- Benefits: Competitive salary, generous leave, pension scheme, and wellbeing initiatives.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives through innovative community-based services.
- Qualifications: Experience in programme management and a passion for community engagement.
The predicted salary is between 48277 - 53509 £ per year.
Directorate: Public Health, Public Protection, Engagement & Communities
Pay Level: £48,277 – £53,509 (fully inclusive of local weighting allowance)
Contract Type: Fixed Term (Two‑years)
Working Hours: 37 hours per week
Location: Community Based / Hybrid
DBS: Basic
Responsibilities
Slough Borough Council is seeking an experienced and ambitious Programme Manager to lead the transformation of its traditional face‑to‑face customer services. Key duties include:
- Design and deliver a new in‑person access model that replaces the transactional, counter‑based approach with a modern, needs‑led, community‑based service.
- Redefine how residents access support, focusing on understanding presenting needs at first contact.
- Provide holistic, face‑to‑face engagement and triage, and connect residents to the right support across council services and community partners.
- Enable earlier intervention and prevention, reducing repeat demand.
- Establish a network of community hubs that act as the primary face‑to‑face access points.
Compensation and Benefits
- Annual increments payable (subject to satisfactory performance), usually on 1st April each year.
- 26 days annual leave (not including bank holidays), rising to 30 days after 2–5 years of service and 33 days after 5 years.
- The Local Government Pension Scheme.
- Wellbeing initiatives and membership of employee networks.
- Tax‑free childcare and childcare services.
- Season ticket loan to support travel to and from work.
Equal Opportunity
Slough Borough Council celebrates diversity, underpinned by a commitment to equal opportunity for all applicants.
Right to Work and Checks
All applicants must have a valid right to work in the UK. If sponsorship is required, please contact Recruitment@slough.gov.uk before applying. All posts are subject to satisfactory pre‑employment checks and safeguarding requirements.
Contact
For support throughout the recruitment process or reasonable adjustments, contact Recruitment@slough.gov.uk.
Programme Manager - Resident Access and COMM. Hubs in Burnham employer: Slough
Slough Borough Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive pay, generous annual leave, and a commitment to diversity and equal opportunity, employees can thrive in a community-focused environment that values innovation and transformation in public services.
