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For Companies At a Glance
- Tasks: Support Neighbourhood Managers with housing management and anti-social behavior prevention.
- Company: Join a dedicated team focused on delivering excellent housing services.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Why this job: Make a real impact in your community while developing essential skills in administration and teamwork.
- Qualifications: GCSE English and Maths required; NVQ Level 3 preferred.
- Other info: Ideal for those passionate about social housing and community support.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
You are an individual with essential experience working in customer-facing environments, capable of writing reports, using databases efficiently, and providing comprehensive administrative support. Demonstrated ability to solve problems, prioritize workloads, and work constructively in teams is key. You possess a fundamental knowledge of social housing roles, financial management systems, statutory timescales, and Health and Safety requirements. Excellent communication skills are essential, as you will interact with diverse groups, and proficiency with ICT and Microsoft Office applications is necessary. Your educational background includes GCSE English and Maths, with a preference for NVQ Level 3 qualifications or equivalent. You are committed to continual professional development and demonstrate awareness of team priorities.
What the Job Involves
As a Housing Business Support role, you will assist Neighbourhood Managers and Officers to deliver top-notch housing management and ASB prevention services. You will manage all aspects of administration for tenancy management, estate management, and anti-social behavior. Your responsibilities include supporting service plans, managing council-owned garages, handling tenancy sign-ups, and processing mutual exchanges. You will maintain accurate records of tenancy audits, manage council house recharges, and ensure accurate reflection of tenancy changes in the Capita database. Office management, including telephone and correspondence handling, is integral, as is maintaining high standards of behavior and fulfilling Health and Safety requirements. You will administer KPIs and ensure efficient collaboration with contractors. Your role is critical during periods of team transition, supporting the business during temporary staff replacements and assisting with permanent recruitment processes.
Housing Business Support (Level 5) employer: Slough Council
Contact Detail:
Slough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Business Support (Level 5)
✨Tip Number 1
Familiarize yourself with the specific challenges and priorities of the housing sector. Understanding the nuances of social housing roles and financial management systems will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your knowledge of Health and Safety requirements relevant to housing management. Being able to discuss these confidently will demonstrate your commitment to maintaining high standards in the workplace.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've effectively prioritized workloads in previous roles. This will highlight your ability to manage multiple tasks efficiently, which is crucial for this position.
✨Tip Number 4
Practice your communication skills by engaging with diverse groups in your community or through volunteer work. This will not only enhance your interpersonal skills but also prepare you for the varied interactions you'll have in this role.
We think you need these skills to ace Housing Business Support (Level 5)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer-facing environments. Provide specific examples of how you've successfully managed administrative tasks and supported teams in previous roles.
Demonstrate Problem-Solving Skills: Include instances where you've effectively solved problems or prioritized workloads. This will showcase your ability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication skills are essential, provide examples of how you've interacted with diverse groups. Mention any experience you have in writing reports or handling correspondence.
Detail Your ICT Proficiency: Clearly outline your proficiency with ICT and Microsoft Office applications. If you have experience with databases, especially in a housing context, be sure to mention that as well.
How to prepare for a job interview at Slough Council
✨Showcase Your Customer Service Experience
Highlight your experience in customer-facing roles. Be prepared to discuss specific situations where you successfully resolved issues or improved customer satisfaction, as this is crucial for the Housing Business Support position.
✨Demonstrate Your Administrative Skills
Prepare examples of how you've efficiently managed administrative tasks in previous roles. Discuss your familiarity with databases and report writing, as these skills are essential for maintaining accurate records and supporting tenancy management.
✨Communicate Effectively
Since excellent communication skills are vital, practice articulating your thoughts clearly. Be ready to explain complex information simply, especially when discussing your understanding of social housing roles and Health and Safety requirements.
✨Emphasize Team Collaboration
Share experiences that demonstrate your ability to work constructively in teams. Discuss how you've prioritized workloads and supported colleagues during transitions, as this will show your commitment to team success and adaptability.
