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- Tasks: Support Neighbourhood Managers with housing management and anti-social behavior prevention.
- Company: Join a dedicated team focused on delivering excellent housing services.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Why this job: Make a real impact in your community while developing essential skills in administration and teamwork.
- Qualifications: GCSE English and Maths required; NVQ Level 3 preferred.
- Other info: Ideal for those passionate about social housing and community support.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are You are an individual with essential experience working in customer-facing environments, capable of writing reports, using databases efficiently, and providing comprehensive administrative support. Demonstrated ability to solve problems, prioritize workloads, and work constructively in teams is key. You possess a fundamental knowledge of social housing roles, financial management systems, statutory timescales, and Health and Safety requirements. Excellent communication skills are essential, as you will interact with diverse groups, and proficiency with ICT and Microsoft Office applications is necessary. Your educational background includes GCSE English and Maths, with a preference for NVQ Level 3 qualifications or equivalent. You are committed to continual professional development and demonstrate awareness of team priorities. What the Job Involves As a Housing Business Support role, you will assist Neighbourhood Managers and Officers to deliver top-notch housing management and ASB prevention services. You will manage all aspects of administration for tenancy management, estate management, and anti-social behavior. Your responsibilities include supporting service plans, managing council-owned garages, handling tenancy sign-ups, and processing mutual exchanges. You will maintain accurate records of tenancy audits, manage council house recharges, and ensure accurate reflection of tenancy changes in the Capita database. Office management, including telephone and correspondence handling, is integral, as is maintaining high standards of behavior and fulfilling Health and Safety requirements. You will administer KPIs and ensure efficient collaboration with contractors. Your role is critical during periods of team transition, supporting the business during temporary staff replacements and assisting with permanent recruitment processes.
Housing Business Support (Level 5) employer: Slough Council
Contact Detail:
Slough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Business Support (Level 5)
✨Tip Number 1
Familiarize yourself with the specific challenges and requirements of social housing roles. Understanding the nuances of tenancy management and anti-social behavior prevention will help you stand out during discussions.
✨Tip Number 2
Brush up on your report writing skills. Being able to articulate findings clearly and concisely will be crucial in this role, especially when supporting Neighbourhood Managers and Officers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've effectively prioritized workloads in previous roles. This will demonstrate your capability to handle the demands of a busy environment.
✨Tip Number 4
Highlight your experience with ICT and Microsoft Office applications. Proficiency in these tools is essential for managing records and ensuring efficient communication within the team.
We think you need these skills to ace Housing Business Support (Level 5)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer-facing environments and any administrative support roles you've held. Use specific examples that demonstrate your problem-solving skills and ability to prioritize workloads.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples of how you've effectively interacted with diverse groups. Mention any relevant experiences where you had to communicate complex information clearly.
Detail Your Technical Proficiency: Clearly outline your proficiency with ICT and Microsoft Office applications. If you have experience using databases or financial management systems, be sure to mention it, as this is crucial for the role.
Commitment to Professional Development: Express your commitment to continual professional development. Mention any relevant training or qualifications, such as NVQ Level 3 or equivalent, and how they relate to the responsibilities of the Housing Business Support role.
How to prepare for a job interview at Slough Council
✨Showcase Your Customer Service Experience
Highlight your experience in customer-facing roles. Be prepared to discuss specific situations where you successfully resolved issues or improved customer satisfaction, as this is crucial for the Housing Business Support position.
✨Demonstrate Your Administrative Skills
Prepare examples that showcase your ability to manage administrative tasks efficiently. Discuss your experience with databases and report writing, emphasizing how these skills will help you support Neighbourhood Managers effectively.
✨Understand the Role of Social Housing
Familiarize yourself with the key aspects of social housing, including financial management systems and Health and Safety requirements. Being knowledgeable about these topics will demonstrate your commitment and readiness for the role.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly. Be ready to interact with diverse groups and explain how you can contribute to a positive team environment.
