At a Glance
- Tasks: Provide top-notch customer service and support library operations across Slough’s libraries.
- Company: Join a community-focused organisation dedicated to promoting literacy and engagement.
- Benefits: Enjoy 26 days annual leave, pension scheme, and travel support.
- Other info: Flexible weekend hours with opportunities for personal growth and community involvement.
- Why this job: Make a difference in your community while sharing your love for books and events.
- Qualifications: Strong communication skills and a passion for reading are essential.
The predicted salary is between 26679 - 27499 £ per year.
Directorate: Public Health and Communities
Pay Level: £26,679 - £27,499 (Fully inclusive of Local Weighting Allowance)
Contract Type: Permanent
Working Hours: 6 hours (weekend)
Location: Working across all Slough Libraries in Britwell, The Curve, Cippenham and Langley
What You’ll Be Doing
In this part‑time role you will provide excellent front‑line customer service and support day‑to‑day library operations across Slough’s libraries. You will engage with residents, promote library services, and deliver events such as story and rhyme times, Lego clubs and adult activities.
Qualifications
- Strong communication and IT skills
- Passion for books and reading
- Ability to adapt in a busy customer‑focused environment
Benefits
- 26 days annual leave (not including Bank holidays), rising to 30 days between 2‑5 years of service and 33 days after 5 years
- The Local Government Pension Scheme
- Tax‑free childcare and childcare services
- Season ticket loan to help with travel costs
Right to Work and Checks
All applicants must have a valid right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before submitting an application. All posts will be subject to satisfactory pre‑employment checks. We celebrate diversity and encourage applications from people of all backgrounds. We select staff on merit and foster a workforce that represents the local communities we serve.
Weekend Library Assistant — Customer Service & Programs employer: Slough Borough Council
As a Weekend Library Assistant with Slough Libraries, you will be part of a vibrant community-focused team dedicated to enhancing the lives of local residents through exceptional customer service and engaging programmes. With generous benefits including up to 33 days of annual leave and a supportive work culture that values diversity and employee growth, this role offers a meaningful opportunity to make a positive impact in your community while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Library Assistant — Customer Service & Programs
✨Tip Number 1
Get to know the libraries in Slough! Familiarise yourself with their services and events. This way, when you chat with the hiring team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Library Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress during interviews.
✨Tip Number 3
Network with current library staff or volunteers. They can give you insider tips on what the role is really like and what the team values most. Plus, it shows your commitment to being part of the community!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Weekend Library Assistant — Customer Service & Programs
Some tips for your application 🫡
Show Your Passion for Books:When you're writing your application, let your love for books and reading shine through! Share any experiences that highlight your enthusiasm for literature and how it connects to the role.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring your unique flair to our library services!
Highlight Your Customer Service Skills:Since this role is all about engaging with residents, be sure to showcase your strong communication skills and any relevant customer service experience. We love candidates who can connect with our community!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Slough Borough Council
✨Know Your Libraries
Familiarise yourself with the libraries in Slough, especially the ones you'll be working at. Understand their services, events, and community engagement strategies. This will show your genuine interest and help you answer questions about how you can contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or engaged positively with customers, as this role is all about front-line interaction.
✨Demonstrate Your Passion for Reading
Be ready to discuss your favourite books or authors and why you love them. This not only highlights your passion but also aligns with the library's mission to promote reading and literacy within the community.
✨Engage with the Role's Responsibilities
Review the job description thoroughly and think about how your skills align with the responsibilities listed. Be prepared to discuss how you would handle specific tasks like organising events or engaging with residents, showcasing your adaptability in a busy environment.
