At a Glance
- Tasks: Investigate and respond to parking appeals, ensuring fair and compliant decisions.
- Company: Slough Borough Council, dedicated to community improvement and inclusivity.
- Benefits: Competitive salary, 26-33 days leave, pension scheme, and flexible working options.
- Other info: Join a supportive team that values diversity and innovation.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and attention to detail; experience in customer service is a plus.
The predicted salary is between 30160 - 35530 £ per year.
Directorate: Regeneration, Environment and Planning
Pay Level: 5, £30,160 - £35,530 (fully inclusive of annual weighting allowance)
Contract Type: Permanent
Working Hours: 37 hours per week
Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
DBS requirement: Basic
The closing date for applications is midnight on 28th August 2026. Interviews will be held week commencing 7th September 2026.
What You'll Be Doing
The Parking Service plays a vital role in reducing congestion, improving road safety, and ensuring the efficient movement of traffic throughout the Borough. A key function of the service is the enforcement of parking and moving traffic regulations through the issuing of Penalty Charge Notices (PCNs).
As a Parking Appeals Officer, you will be responsible for investigating, assessing, and responding to representations and appeals submitted against Penalty Charge Notices. You will carefully consider each case by reviewing relevant legislation, statutory guidance, council policies, procedures, and the evidence available to make fair, consistent, and legally compliant decisions.
The role also involves preparing and reviewing cases referred to the independent Traffic Penalty Tribunal, including producing detailed evidence packs and, where required, representing the Council at adjudication hearings.
In addition to appeals work, you will provide administrative support to the Parking Service. Duties may include processing invoices and payments, maintaining accurate records and spreadsheets, responding to telephone and email enquiries, investigating complaints, and providing advice to members of the public, colleagues, and other stakeholders on parking enforcement matters.
We are looking for a well-organised individual with excellent written and verbal communication skills, strong attention to detail, and the ability to interpret legislation and apply policies consistently. You should be able to manage a varied workload, meet deadlines, make reasoned decisions, and remain professional when dealing with challenging enquiries. Experience in parking enforcement, appeals processing, or a similar regulatory or customer-focused environment would be advantageous, along with good IT skills and proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
Our Council
Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.
What We Offer
We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.
We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.
Annual increments, where applicable, are usually payable on 1 April, subject to six months' service and satisfactory performance, until the maximum spinal column point is reached.
Alongside a Competitive Salary, We Provide:
- 26 days' annual leave, rising to 30 days after 2 years and 33 days after 5 years' service.
- The Local Government Pension Scheme
- Wellbeing initiatives and employee networks that help us celebrate and promote equality.
- Tax-free childcare and childcare services
- Season ticket loan to help with rail or bus travel to and from work.
Accessibility and Support
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk. Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.
Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Right To Work And Checks
Applicants must have the right to work in the UK. Please note that we are unable to offer sponsorship for this role. We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How We Recruit At Slough Borough Council
Our 8 Core Skills At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.
Parking Appeals Officer in Slough employer: Slough Borough Council
Slough Borough Council is an exceptional employer that prioritises the growth and development of its employees, offering a supportive and collaborative work environment. With flexible hybrid working arrangements, generous annual leave, and a commitment to diversity and inclusion, you will have the opportunity to make a meaningful impact on the lives of local residents while enjoying a fulfilling career. Join us in our mission to enhance community wellbeing and quality of life through innovative and evidence-led commissioning strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Appeals Officer in Slough
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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We think you need these skills to ace Parking Appeals Officer in Slough
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Slough Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Slough Borough Council
✨Get to Know Public Sector Values
Before your interview with Slough Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Slough Borough Council.
