At a Glance
- Tasks: Deliver top-notch customer service and support library events and activities.
- Company: Join a vibrant community-focused team in Slough Libraries.
- Benefits: Enjoy generous annual leave, pension scheme, and wellbeing initiatives.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a difference in your community while sharing your love for books.
- Qualifications: Strong communication skills and a passion for reading are essential.
The predicted salary is between 26679 - 27499 £ per year.
Pay Level: 3 – £26,679 to £27,499 (fully inclusive of Local Weighting Allowance).
Contract Type: Permanent.
Working Hours: 30 hours per fortnight.
Location: Across all Slough Libraries – Britwell, The Curve, Cippenham and Langley.
Key Responsibilities
- Provide excellent front‑line customer service and support day‑to‑day library operations.
- Engage with residents, promote library services and deliver events such as story and rhyme times, Lego clubs and adult activities.
- Maintain a welcoming environment and respond to customer queries promptly.
Requirements
- Strong communication and IT skills.
- Passion for books and reading.
- Ability to adapt in a busy, customer‑focused environment.
- Enhanced DBS clearance required.
Rights & Checks
All applicants must have a valid right to work in the UK. If you require sponsorship, contact Recruitment@slough.gov.uk before submitting an application. All posts are subject to satisfactory pre‑employment checks.
Incentives and Benefits
- Annual leave: 26 days (not including bank holidays), rising to 30 days after 2‑5 years and 33 days after 5 years of service.
- The Local Government Pension Scheme.
- Wellbeing initiatives and employee networking opportunities.
- Tax‑free childcare and childcare services.
- Season ticket loan to help with commuting costs.
Libraries and Culture Customer Assistant in Slough employer: Slough Borough Council
As a Libraries and Culture Customer Assistant, you will thrive in a supportive and community-focused environment across Slough's vibrant libraries. The company offers generous annual leave, a robust pension scheme, and various wellbeing initiatives, ensuring a healthy work-life balance while fostering personal and professional growth. Join us to make a meaningful impact in the community, engaging with residents and promoting a love for reading in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Libraries and Culture Customer Assistant in Slough
✨Tip Number 1
Get to know the libraries in Slough! Visit them, chat with staff, and understand their vibe. This will help you connect better during interviews and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Libraries and Culture Customer Assistant. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Network with people in the community! Attend local events or library activities to meet potential colleagues and customers. Building these connections can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Libraries and Culture Customer Assistant in Slough
Some tips for your application 🫡
Show Your Passion for Libraries:When writing your application, let us see your love for books and reading shine through! Share any experiences you've had that highlight your enthusiasm for library services and community engagement.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your strong communication skills and any relevant experience in customer service, as these are key for the Libraries and Culture Customer Assistant role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and how you fit into our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Slough Borough Council
✨Know Your Libraries
Familiarise yourself with the libraries in Slough and their services. Be ready to discuss how you can promote these services and engage with the community. Showing genuine enthusiasm for books and reading will definitely set you apart!
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved queries or created a welcoming environment. This role is all about engaging with residents, so showcasing your communication skills is crucial.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your ability to adapt in a busy environment. Think about how you would handle multiple customer queries at once or organise an event like a story time. Practising these scenarios can help you feel more confident during the interview.
✨Show Your Passion
Let your passion for libraries and culture shine through! Share your favourite books or authors and why they inspire you. This personal touch can make a lasting impression and demonstrate your commitment to the role.
