At a Glance
- Tasks: Assist customers via phone, in person, and online while providing top-notch service.
- Company: Slough Borough Council, dedicated to community and environmental improvement.
- Benefits: Competitive salary, 26-33 days leave, pension scheme, and flexible working options.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Join a supportive team making a real difference in the community.
- Qualifications: Friendly, motivated individuals with strong communication skills.
Customer Service Advisor (Maternity Cover) at Slough Borough Council
Location: Slough, Berkshire
Salary: £27,020-29,694 per year
Contract Type: Fixed Term Contract (Ending 31/03/2027)
Working Hours: 37 hours per week
DBS requirement: Basic
Number of Hire: 2
The closing date for applications is midnight on 10th August 2026. Interviews will be held week commencing 17th August 2026.
What you'll be doing:
We are looking to hire 2 Customer Service Advisors (Maternity Cover) who will represent the Council and is often the first person customers speak to. You will deal with enquiries by phone, in person, and online. We are looking for friendly, motivated people who enjoy helping others and who are committed to providing a high level of customer service. You must be able to explain information clearly, stay calm under pressure, and speak confidently with a wide range of customers. The role requires you to be well organised, flexible, and able to work well with colleagues. You will also be expected to meet agreed service targets and performance standards.
Please note that this is a 7 months fixed term contract which will end on the 31/3/2027.
What we offer:
- A supportive place to grow your career, where your input is valued and heard.
- A friendly, collaborative environment where ambition and innovation are encouraged.
- Flexible and hybrid working to help colleagues achieve a positive work-life balance.
- Annual increments, where applicable, are usually payable on 1 April, subject to six months' service and satisfactory performance, until the maximum spinal column point is reached.
- 26 days' annual leave, rising to 30 days after 2 years and 33 days after 5 years' service.
- The Local Government Pension Scheme.
- Wellbeing initiatives and employee networks that help us celebrate and promote equality.
- Tax-free childcare and childcare services.
- Season ticket loan to help with rail or bus travel to and from work.
Accessibility and Support:
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team. Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond. Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Right to Work and Checks:
Applicants must have the right to work in the UK. If you require sponsorship, please note that we are unable to offer sponsorship for this role. We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How we recruit at Slough Borough Council:
Our 8 Core Skills at Slough Borough Council reflect what we value and will form part of your interview.
Customer Service Advisors in Slough employer: Slough Borough Council
Slough Borough Council is an exceptional employer that prioritises the growth and development of its employees, offering a supportive and collaborative work environment. With flexible hybrid working arrangements, generous annual leave, and a commitment to diversity and inclusion, you will have the opportunity to make a meaningful impact on the lives of local residents while enjoying a fulfilling career. Join us in our mission to enhance community wellbeing and quality of life through innovative and evidence-led commissioning strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Slough Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Slough Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Slough Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Slough Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Slough Borough Council!
How to prepare for a job interview at Slough Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
