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For Companies At a Glance
- Tasks: Assist customers via phone, in person, and online with a friendly approach.
- Company: Slough Borough Council, an inclusive employer dedicated to community service.
- Benefits: Generous annual leave, pension scheme, wellbeing initiatives, and travel support.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Friendly attitude, strong communication skills, and ability to stay calm under pressure.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A Customer Service Advisor represents the Council and is often the first point of contact for customers. You will handle enquiries by phone, in person, and online, ensuring a helpful and professional service at all times.
Slough Borough Council is an inclusive employer. We are committed to ensuring all applicants feel supported throughout the recruitment and interview process. If you require reasonable adjustments – such as printed interview questions or specific room layouts – please contact our Recruitment Team at Recruitment@slough.gov.uk. All information will be treated confidentially and used solely to provide the necessary support.
We welcome applications from serving personnel, reservists, veterans, and their families, and are committed to treating them fairly while recognising the skills, experience, and dedication they bring to our organisation.
Right to Work and Checks
All applicants must have a valid right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before applying. We are committed to safeguarding children, young people, and vulnerable adults. All appointments are subject to satisfactory pre-employment checks.
Responsibilities
We are looking for friendly, motivated individuals who enjoy helping others and are committed to delivering a high standard of customer service. You must be able to explain information clearly, remain calm under pressure, and communicate confidently with a wide range of customers. The role requires you to be well organised, flexible, and able to work effectively with colleagues. You will also be expected to meet agreed service targets and performance standards.
Benefits
- 26-33 days annual leave (depending on length of service)
- Local Government Pension Scheme
- Wellbeing initiatives and active employee networks
- Tax‑free childcare and childcare services
- Annual increments (subject to performance and service)
- Season loan ticket – to help with the cost of your rail or bus journey to and from work.
Customer Service Advisor in Slough employer: Slough Borough Council
Contact Detail:
Slough Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the Council's values and mission. When you’re chatting with them, drop in how your personal values align with theirs. It shows you’re not just another applicant but someone who genuinely cares about their community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customers, role-play different scenarios with friends or family. This will help you stay calm under pressure and respond confidently during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! It’s a great way to show your interest in the role and the Council. Plus, it helps you figure out if this is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've helped others in the past and how you can bring that friendly, professional vibe to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without any fluff.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. We love it when candidates connect their experiences directly to the responsibilities listed in the job description. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Slough Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you're ready to provide excellent service.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service. Think about times when you've gone above and beyond for a customer or resolved a difficult situation. Practising these responses will help you feel more confident and articulate during the actual interview.
✨Show Your Personality
As a Customer Service Advisor, being friendly and approachable is key. During the interview, let your personality shine through! Smile, maintain eye contact, and engage with the interviewer. This will help them see that you’re not just qualified, but also a great fit for their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and commitment to providing top-notch service.
