At a Glance
- Tasks: Help families by providing information and advice on childcare and support services.
- Company: Join Slough Borough Council, dedicated to making a positive impact in the community.
- Benefits: Enjoy a competitive salary, generous leave, and flexible hybrid working options.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service and administrative skills are essential.
The predicted salary is between 30160 - 35530 £ per year.
Pay Level: 5, £30,160 - £35,530 (fully inclusive of Local Weighting Allowance) (pro rota)
Contract Type: Fixed Term Contract (1 year)
Working Hours: 18.5 hours per week
Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
DBS requirement: Enhanced
The closing date for applications is midnight on 28th August 2026. Interviews will be held week commencing 7th September 2026.
What You’ll Be Doing
Do you enjoy helping people, providing excellent customer service and making a difference to families in your local community? We are looking for a friendly, organised and motivated Assistant Information & Advice Officer to join our Family Information Service team on a part-time basis. You will be the first point of contact for families, carers and professionals seeking information about childcare, early education, family support services and local opportunities. Providing advice through telephone, digital and face-to-face channels, you will ensure customers receive clear, accurate and impartial information and are connected to the services that best meet their needs.
The role also includes supporting community outreach activities, attending events, maintaining online information, coordinating communications, updating records and contributing to the successful delivery of the Parent Champions programme. This is an ideal opportunity for someone with strong customer service and administrative skills who is passionate about supporting children, families and communities.
Our Council
Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.
What We Offer
We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged. We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.
- Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.
- Alongside a Competitive Salary, We Provide 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
- The Local Government Pension Scheme
- Wellbeing initiatives and employee networks that help us celebrate and promote equality.
- Tax-free childcare and childcare services
- Season ticket loan to help with rail or bus travel to and from work.
Accessibility and Support:
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk. Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond. Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Right To Work And Checks
Applicants must have the right to work in the UK. If you require sponsorship, please note that we are unable to provide sponsorship for this role. We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How We Recruit At Slough Borough Council
Our 8 Core Skills At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.
Assistant Information and Advice Officer – FIS in Slough employer: Slough Borough Council
Slough Borough Council is an exceptional employer that prioritises the growth and development of its employees, offering a supportive and collaborative work environment. With flexible hybrid working arrangements, generous annual leave, and a commitment to diversity and inclusion, you will have the opportunity to make a meaningful impact on the lives of local residents while enjoying a fulfilling career. Join us in our mission to enhance community wellbeing and quality of life through innovative and evidence-led commissioning strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Information and Advice Officer – FIS in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Slough Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Slough Borough Council and let us see your personality shine through!
We think you need these skills to ace Assistant Information and Advice Officer – FIS in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Slough Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Slough Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Slough Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Slough Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Slough Borough Council will surely appreciate.
