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- Tasks: Support managers and employees with HR queries, promoting positive relationships and resolving conflicts.
- Company: Join Slough Borough Council, dedicated to making a difference in local communities and environments.
- Benefits: Enjoy flexible working, 26-33 days annual leave, and a Local Government Pension Scheme.
- Why this job: Be part of a collaborative team where your input is valued and you can make a real impact.
- Qualifications: Strong communication skills and understanding of HR policies are essential; passion for customer service is a must.
- Other info: Hybrid working options available; commitment to diversity and inclusion in the workplace.
The predicted salary is between 35378 - 39378 £ per year.
Pay Level: 6
Salary: Starting from £35,378 per annum inclusive of Local Weighting Allowance
Contract Type: Permanent
Working Hours: 37 hours per week
Location: Observatory House (Hybrid)
The closing date for applications is midnight on 15th June 2025.
What you’ll be doing:
Our HR, Workforce and Transformation team are looking to recruit a HR Casework Officer who will be responsible for providing guidance and support to managers and employees on various employee relations matters within our organisation. Your primary focus will be on promoting positive working relationships, resolving conflicts, and ensuring compliance with employment laws and regulations.
HR Case Work Officers play a critical role as we make a step change in the way we deliver people related services to customers and organise our transactional work in the HR Service. You will be specialists in practically supporting in the application of policy, supporting and mentoring managers to resolve employee relation issues.
The role holder will be passionate about customer services, ensuring HR services is easy to access and navigate, so customers are able to quickly resolve their people queries and issues. In the role you are a HR case work specialist who can provide advice and guidance on the full range of employee relation queries. This role requires strong interpersonal and communication skills, along with a deep understanding of HR policies and practices.
Our Council:
Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission! All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling prosperous and healthy lives.
What we offer:
- We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard.
- Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive.
- Annual increments, where applicable, are usually payable on 1st April each year, subject to six months service in the post, until the maximum spinal column point of the level has been reached. The payment of annual increments is not automatic and is subject to satisfactory performance as assessed by your Director.
- Alongside a competitive salary, we provide:
- 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years’ service and 33 days after 5 years’ service.
- The Local Government Pension Scheme.
- Flexible and hybrid working options to promote work-life balance.
- Our commitment to equality and diversity through a range of employee networks.
- Wellbeing initiatives.
- Tax-free childcare and childcare services.
- Season loan ticket - to help with the cost of your rail/bus journey to & from work.
Right to Work:
All applicants must have a valid right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before submitting an application.
Interested?
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.
Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer.
We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email Recruitment@slough.gov.uk quoting the job reference - our Accessibility Statement has more information.
How to Apply:
Please click on the apply button below to submit your application. We look forward to hearing from you!
Join our team at Slough Borough Council and help accelerate our journey of transformation and growth!
The Council reserves the right to close adverts early should we receive a number of suitable applications.
HR Casework Officer employer: Slough Borough Council
Contact Detail:
Slough Borough Council Recruiting Team
Recruitment@slough.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land HR Casework Officer
✨Tip Number 1
Familiarise yourself with the latest employment laws and HR policies relevant to the role. This will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former HR professionals, especially those who have worked in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges of an HR Casework Officer.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle specific employee relations issues. This will showcase your problem-solving skills and your ability to promote positive working relationships.
✨Tip Number 4
Research Slough Borough Council's values and mission. Tailoring your responses to align with their commitment to diversity and community service can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace HR Casework Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an HR Casework Officer. Familiarise yourself with employee relations matters and the importance of compliance with employment laws.
Tailor Your CV: Customise your CV to highlight relevant experience in HR, particularly in employee relations and conflict resolution. Use specific examples that demonstrate your skills in communication and interpersonal relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of HR policies. Mention how your values align with the Council's vision of making a difference in the community.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Slough Borough Council
✨Understand HR Policies
Make sure you have a solid grasp of HR policies and practices. Familiarise yourself with the specific regulations and guidelines relevant to the role, as this will demonstrate your expertise and readiness to handle employee relations matters.
✨Showcase Interpersonal Skills
As a HR Casework Officer, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully resolved conflicts or built positive working relationships, as this will highlight your ability to navigate sensitive situations.
✨Emphasise Customer Service
Since the role focuses on promoting positive working relationships and ensuring easy access to HR services, be ready to discuss how you prioritise customer service in your work. Share instances where you've gone above and beyond to assist colleagues or managers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-life HR situations. Think through potential scenarios you might face in the role and how you would approach them, demonstrating your critical thinking and decision-making skills.
