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- Tasks: Be the go-to expert for customers, driving AI visibility and success.
- Company: Join an innovative NYC-based AI startup with big brand partnerships.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Shape the future of AI marketing while working with top brands.
- Qualifications: 2-3 years in customer success or account management; strong communication skills.
- Other info: Fast-paced startup culture with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Employment Type: Full time
Department: Customer Success
About Profound: Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies.
Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.
What You'll Do:
- Serve as the primary point of contact and trusted advisor for customers from enterprises to startups within Marketing and Search organizations.
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks.
- Deeply understand customer objectives, proactively managing relationships with key stakeholders across Marketing, Operations, Product, and Executive teams.
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover.
- Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve any technical challenges.
Who You Are:
- At least 2-3 years of experience in startups working in a customer success/account management role or >4 years of overall experience.
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively.
- Self-motivated and driven, with a passion for building strong customer relationships.
- Willing to dive in head first in the face of challenges and ambiguity.
- Great with numbers; analytical mindset.
- Can own a process end to end.
- Manage multiple initiatives at the same time– you are good at juggling things.
- Experience in the search or marketing industry is a strong plus.
Engagement Manager in London employer: Slope
Contact Detail:
Slope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Engagement Manager. Highlight your experience in customer success and how you can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Engagement Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Engagement Manager role. Highlight your experience in customer success and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and how your background aligns with our mission at Profound. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use numbers and specific examples to demonstrate how you've made an impact in previous roles. We’re all about results here at Profound.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Slope
✨Know Profound Inside Out
Before your interview, make sure you thoroughly research Profound. Understand their mission, the AI platforms they work with, and their key partnerships. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your Customer Success Skills
As an Engagement Manager, you'll need to demonstrate your experience in customer success. Prepare specific examples of how you've built strong relationships, managed stakeholder expectations, and driven adoption in previous roles. Use metrics to highlight your achievements!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle ambiguity. Think of scenarios where you've had to navigate challenges or manage multiple initiatives simultaneously. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, how they measure success in customer engagement, or what challenges they foresee in the AI landscape. This shows your enthusiasm and strategic thinking.
