Sloane Square Hotel is a 100-bedroom independent boutique hotel on Sloane Square, a short walk from the shops of the King’s Road, the Royal Court Theatre and some of Chelsea’s best-loved landmarks. Guests return to us for our personal, attentive service, and our reservations team is often the first voice they hear.
The role
Reservations Agent:
As our Reservations Agent, you will turn enquiries into confirmed stays and make every guest feel looked after before they arrive. You will:
- Handle reservations by phone, email and online channels, from first enquiry to confirmation
- Keep bookings, rates and guest requests accurate in our booking systems
- Answer guests’ questions about rooms, packages and the local area
- Support the front desk with reception duties when required
- Work closely with the Front Office and Housekeeping teams so every arrival runs smoothly
- Follow revenue strategies to maximise sales
- Handle group and event bookings
What you’ll bring
- Previous experience in hotel reservations or reception (essential)
- An excellent telephone manner and clear written and spoken communication
- A warm, guest-first approach to customer service
- Strong organisational skills and attention to detail, even at busy times
- Experience with hotel booking or property management systems (desirable)
- Fluency in additional languages (an advantage)
- Availability to work Monday to Saturday on a rota basis
- The right to work in the UK
What we offer
- £30,000 basic salary for 40 hours per week
- Service charge of approx. £900 per year
- Performance-related incentives worth approx. £1,000–£2,000 per year
- A subsidised health plan
- Employee Assistance Program
- Loyalty Bonus, increasing each year
- Increasing holiday allowance after 2 years
- A friendly, close-knit team in one of London’s best locations
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Reservations Agent employer: Sloane Square Hotel
Sloane Square Hotel is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity and guest satisfaction are at the forefront. As the Head Bartender, you will enjoy opportunities for professional growth while working alongside a passionate team dedicated to delivering memorable experiences. With a focus on employee development and a commitment to maintaining high standards, Sloane Square Hotel provides a unique environment that fosters both personal and career advancement.
