At a Glance
- Tasks: Turn enquiries into confirmed stays and ensure every guest feels valued.
- Company: Sloane Square Hotel, a charming boutique hotel in the heart of Chelsea.
- Benefits: Competitive salary, performance incentives, health plan, and increasing holiday allowance.
- Other info: Work in a vibrant location with opportunities for growth and development.
- Why this job: Join a friendly team and make a real difference in guests' experiences.
- Qualifications: Experience in hotel reservations or reception and excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Sloane Square Hotel is a 100-bedroom independent boutique hotel on Sloane Square, a short walk from the shops of the King’s Road, the Royal Court Theatre and some of Chelsea’s best-loved landmarks. Guests return to us for our personal, attentive service, and our reservations team is often the first voice they hear.
As our Reservations Agent, you will turn enquiries into confirmed stays and make every guest feel looked after before they arrive. You will:
- Handle reservations by phone, email and online channels, from first enquiry to confirmation
- Keep bookings, rates and guest requests accurate in our booking systems
- Answer guests’ questions about rooms, packages and the local area
- Support the front desk with reception duties when required
- Work closely with the Front Office and Housekeeping teams so every arrival runs smoothly
- Follow revenue strategies to maximise sales
- Handle group and event bookings
What you’ll bring
- Previous experience in hotel reservations or reception (essential)
- An excellent telephone manner and clear written and spoken communication
- A warm, guest-first approach to customer service
- Strong organisational skills and attention to detail, even at busy times
- Experience with hotel booking or property management systems (desirable)
- Fluency in additional languages (an advantage)
- Availability to work Monday to Saturday on a rota basis
- The right to work in the UK
What we offer
- £30,000 basic salary for 40 hours per week
- Service charge of approx. £900 per year
- Performance-related incentives worth approx. £1,000–£2,000 per year
- A subsidised health plan
- Employee Assistance Program
- Loyalty Bonus, increasing each year
- Increasing holiday allowance after 2 years
- A friendly, close-knit team in one of London’s best locations
Reservations Agent in London employer: Sloane Square Hotel
Sloane Square Hotel is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity and guest satisfaction are at the forefront. As the Head Bartender, you will enjoy opportunities for professional growth while working alongside a passionate team dedicated to delivering memorable experiences. With a focus on employee development and a commitment to maintaining high standards, Sloane Square Hotel provides a unique environment that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sloane Square Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sloane Square Hotel
Don't be shy about reaching out to Sloane Square Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sloane Square Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sloane Square Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
