Healthcare Assistant in Sheffield

To assist medical personnel in the care of Practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties. A uniform must be worn at all times, which will be supplied by the Practice. To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

Main duties of the job:

• New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice.
• NHS Health Checks.
• BP monitoring.
• Urinalysis.
• Assisting with Flu and Pneumococcal vaccination programme.
• Provide lifestyle advice to patients making any necessary referrals within the Practice.
• Weight monitoring.
• Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager.
• Ensure sharps bins are ready for collection.
• Restocking/maintenance of equipment.
• Restocking of clinical areas and consulting rooms.

Administration and professional responsibilities:

• Participate in the administrative and professional responsibilities of the Practice team.
• Ensure the clinical computer system is kept up to date with accurate details recorded.
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice.
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports.
• Attend and participate in Practice meetings as required.
• Assist in formulation of Practice philosophy, strategy and policy.
• Create and send recall letters for clinics.
• Assist in seasonal and special projects as requested e.g. flu campaign.
• Ordering and display of Health Promotion materials.

Management of medical records:

• Ensure that phlebotomy requests are accurate in advance of each consulting session.
• Ensure all patient details are recorded in the correct format and in the correct patient record.

Management of appointment system:

• Ensure total familiarity with all appointment systems including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded.
• Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients.
• Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist.

Driving will be required in this post to enable the HCA to carry out home visits as requested by the practice at either site.

Special requirements for the post:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations.
• An understanding and acceptance of one's capabilities and awareness of own limitations.
• Ability to work without direct supervision and determine own workload priorities.
• Basic keyboard and computer skills.
• Flexibility of working hours.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice.

Communication:

The post-holder should recognise the importance of effective communication within the team.

Contribution to the Implementation of Services:

The post-holder will apply practice policies, standards and guidance.

Person Specification:

• GCSE or equivalent Grade C or above including Maths, English and a Science subject.
• The Care Certificate or to complete within 6 months of joining.
• Preferably educated to NVQ level 3.
• Foundation Degree.
• Spirometry Certificate.
• Influenza, Pneumonia and B12 Certificate.

Experience:

• Experience in a clinical environment ideally within primary care.
• Basic health care assessment experience e.g. Blood tests, Blood Pressure and ECG.
• Good standard of general education.
• Experience of working as a HCA in general practice.
• Excellent communication skills (written and oral).
• Time management and the ability to work towards deadlines.
• Interpersonal skills.
• Familiar with primary care setting.
• Familiar with SystmOne.
• Full clean driving licence.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.