GP Receptionist in Sheffield

This is an excellent opportunity for the right person to join a fabulous team and to help us support our patients. Our Reception (Patient Services) Team ensures we navigate our patients to the right service, delivered by the right clinician and at the right time. Our practice is known across the City for providing excellent patient services.

This position includes:

• 37 hours per week (Mon-Thurs)
• £12.26 per hour
• Pension
• 5 weeks annual leave plus bank holidays

Main duties of the job

Main duties will include receiving and calling patients, helping, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job responsibilities

Duties and Responsibilities To Include:

• Receiving and calling patients
• Navigating patients to the correct service
• Maintaining and monitoring the practice appointments system
• Processing and distributing incoming and outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork / notes
• Processing repeat prescriptions and pathology links in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager
• Ordering, re-ordering and monitoring of stationery and other supplies when and if requested
• Provision of refreshments for staff and visitors as required
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Arranging transport for patients where appropriate
• Scanning documents into patients records
• Printing and checking patient reports

Person Specification

Experience

• Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
• Experience of working independently with minimal supervision
• Experience of working with e-referrals
• Experience of summarising and coding medical records
• Knowledge of NHS confidentiality Protocols
• Knowledge of Health and Safety Requirements

Additional Requirements

• Excellent communication, both written and verbal, and interpersonal skills.
• Ability to multi-task
• Be personable and professional in approach
• Ability to use IT systems
• Ability to work within a small team
• Self motivated and proactive
• Be flexible and responsive to the changing needs and priorities of the team/practice
• An awareness of and commitment to Equal Opportunities.
• Ability to use a computerised clinical system.
• Ability to demonstrate initiative (assessed at interview)
• Willingness/ability to cover for colleagues absence at short notice

Qualifications

Educated to O level, GCSE grade C or above, or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.