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- Tasks: Engage visitors, run events, and create displays to enhance their experience.
- Company: Join the National Trust, dedicated to preserving natural beauty and historic sites for everyone.
- Benefits: Enjoy flexible working, substantial pension, free entry to Trust places, and various discounts.
- Why this job: Be part of a fun team, share inspiring stories, and make a real impact on visitor experiences.
- Qualifications: Looking for organised, detail-oriented team players with strong communication skills and IT proficiency.
- Other info: Work includes weekends; perfect for those seeking a dynamic role in a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Details
Visitor Experience Officer – Worcester
Summary
***INTERNAL APPLICANTS ONLY***
Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
Interviews: week commencing 15th SeptemberYou\’ll be part of the portfolio Duty Management team and you will work weekends on a rota basis. You\’ll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
Shifts will typically be 9am-5pm with occasional evenings. Working pattern will be flexible, including regular weekends.
What it\’s like to work here
You\’ll be reporting to the Visitor Operations & Experience Manager, working as part of a fun and collaborative portfolio team covering sites in Worcestershire, including Greyfriars House and Garden and Hanbury Hall. Greyfriars is a late medieval merchant\’s house in Worcester city centre and Hanbury Hall is a country retreat built for the Vernon family at the turn of the 18th century – very different sites with a wealth of brilliant stories to share.
What you\’ll be doing
As Visitor Experience Officer, your main focus will be on providing a great experience for visitors. Alongside a fantastic team of staff and volunteers, you\’ll be welcoming people and inspiring them to really get to know these Worcestershire sites. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You\’ll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.
You might be supervising and supporting volunteers and organising rotas. You\’re likely to be checking standards of presentation on site, or helping to write for our web pages.
Who we\’re looking for
We\’d love to hear from you if you\’re:
- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures
The package
The National Trust has the motto \’For everyone, for ever\’ at its heart. We\’re working hard to create an inclusive culture, where everyone feels they belong. It\’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we\’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Company
The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.
Its achievements have enabled the general public and the Trust\’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.
The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
Company info
Mini-site The National Trust
Visitor Experience Officer - Worcester employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer - Worcester
✨Tip Number 1
Familiarise yourself with the specific sites you'll be working at, like Greyfriars House and Hanbury Hall. Understanding their history and unique stories will help you connect with visitors and enhance their experience.
✨Tip Number 2
Brush up on your customer service skills, as you'll be the main contact for visitors. Practising how to handle enquiries and complaints effectively can set you apart from other candidates.
✨Tip Number 3
Get involved in local community events or volunteer opportunities related to heritage or tourism. This will not only boost your CV but also demonstrate your commitment to enhancing visitor experiences.
✨Tip Number 4
Network with current employees or volunteers at the National Trust. They can provide valuable insights into the role and the organisation's culture, which can help you tailor your approach during the interview.
We think you need these skills to ace Visitor Experience Officer - Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to visitor engagement, event planning, and teamwork. Emphasise any previous roles where you managed multiple deadlines or worked in a customer-facing environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional visitor experiences. Mention specific examples of how you've inspired others or created engaging activities in past roles, aligning with the National Trust's mission.
Showcase Your Communication Skills: Since the role involves interacting with diverse groups, demonstrate your communication skills in your application. Use clear, concise language and provide examples of how you've successfully engaged with different audiences.
Highlight Relevant Skills: Be sure to mention your organisational skills, attention to detail, and familiarity with IT tools like Microsoft Office and social media. These are crucial for managing events and creating interpretive materials effectively.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Know the Sites Inside Out
Familiarise yourself with Greyfriars House and Garden and Hanbury Hall. Understand their history, key features, and any upcoming events. This knowledge will help you engage with visitors and demonstrate your passion for the role.
✨Showcase Your People Skills
As a Visitor Experience Officer, you'll be interacting with a diverse range of people. Prepare examples of how you've successfully engaged with visitors or managed complaints in the past. Highlight your ability to connect and inspire others.
✨Demonstrate Organisational Skills
Be ready to discuss your experience with managing multiple tasks and deadlines. Provide specific examples of how you've organised events or activities, and how you ensure everything runs smoothly, especially during busy periods.
✨Emphasise Teamwork and Collaboration
The role involves working closely with staff and volunteers. Share experiences that showcase your ability to work as part of a team, support others, and contribute to a positive working environment. This will show that you're a committed team player.