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For Companies At a Glance
- Tasks: Lead a team to maximise sales and ensure excellent customer service.
- Company: Join Iceland, a top-rated company known for valuing its employees and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Be part of a supportive culture that encourages personal development and teamwork.
- Qualifications: Previous retail management experience and strong communication skills are essential.
- Other info: Receive a £2 supplement for every hour spent managing shifts.
The predicted salary is between 28800 - 43200 £ per year.
Job Details
Shift Manager (Inside M25) – Tooting Iceland, 132 Mitcham Road, SW17 9NH, Tooting
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Company
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Shift Manager (Inside M25) - Tooting Iceland, 132 Mitcham Road, SW17 9NH, Tooting employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Inside M25) - Tooting Iceland, 132 Mitcham Road, SW17 9NH, Tooting
✨Tip Number 1
Familiarise yourself with Iceland's values and culture. Understanding what makes them one of the Best Big Companies to Work For will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership skills in your conversations. As a Shift Manager, you'll need to inspire and engage your team, so be ready to share examples of how you've successfully led teams in the past.
✨Tip Number 3
Prepare to discuss your experience with retail management. Be specific about how you've maximised profits and improved customer service in previous roles, as these are key responsibilities for the position.
✨Tip Number 4
Show your commitment to personal development. Talk about any training or upskilling you've pursued, as this aligns with Iceland's focus on developing their team and creating an inclusive culture.
We think you need these skills to ace Shift Manager (Inside M25) - Tooting Iceland, 132 Mitcham Road, SW17 9NH, Tooting
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise skills such as effective communication, team leadership, and customer service, which are crucial for the Shift Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've maximised profit or engaged with teams in previous roles to demonstrate your suitability for the job.
Highlight Leadership Skills: In your application, focus on your leadership approach. Provide examples of how you've motivated teams, improved performance, and created an inclusive culture in past positions, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a managerial role.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Show Your Passion for Customer Service
As a Shift Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams effectively. Discuss how you motivate and engage your team, and be ready to provide specific instances where your leadership made a positive impact on store performance.
✨Understand Retail Operations
Familiarise yourself with retail management processes, including stock management and cash handling. Be ready to discuss how you ensure operational efficiency and maintain high standards in the store.
✨Emphasise Team Development
Talk about your commitment to developing team members. Share strategies you've used to up-skill colleagues and create an inclusive culture, as this aligns with the company's values.