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- Tasks: Lead a vibrant restaurant team and create unforgettable dining experiences for guests.
- Company: Join the first 5* hotel in Liverpool, The Municipal Hotel & Spa MGallery.
- Benefits: Enjoy discounts, free meals, extra holiday for your birthday, and more!
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that values your ideas and contributions.
- Qualifications: 1 year of supervisory experience in a quality restaurant or hotel.
The predicted salary is between 24000 - 36000 £ per year.
Job Details
Restaurant Supervisor – The Municipal Hotel & Spa MGallery
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone\’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal\’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A RESTAURANT SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you\’ll be doing…
As Restaurant Supervisor, you will assist in the management of the Palm Court and Seaforth Restaurant Team and floor areas to an optimum level, in support of the Food and Beverage Ops Manager and Palm Court Floor Manager. This role has variable shifts, evenings and days of work 5 days over 7 (inclusive of weekends when Restaurants are busy). You will ensure the highest quality of customer service and emotional intelligence in all areas, with demonstrated commitment in hitting financial and operational targets. Training, upskilling and motivating the team is a priority. You will proactively drive efficiency, employee productivity, operational procedures and compliance with financial processes.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
An operational Restaurant background (preferably within a full service hotel or quality restaurant with high footfall) with at least 1 full year of Supervisory experience in a quality establishment.
Passion for interacting with people and the delivery of quality service.
An art of leading the team to maximise service, productivity and revenue opportunities (upsells, side orders, further drinks, recommendations).
An established record of operational excellence and strong product knowledge.
Excelling in planning, preparing, knowledge sharing, training and being fully communicative with your team and other departments.
Other duties include;
- Ensure service standards and guest satisfaction are at the highest levels through training, mentoring, monitoring, feedback and setting expectations. Orchestrate a timeless memory and ensure our guests are delighted with our service.
- To be fully aware of all H&S, legal compliance and procedural control requirements
- Strategically maximise sales and identify upselling opportunities.
- To Supervise, use people management skills in line with Company policies and drive the team to be the best!
- To work positively and collaboratively with all departments, brand and Heartists .
WHAT WE OFFER
When you become one of our Heartists , you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists . It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day\’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What\’s not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture… To learn more about our full benefits package, click here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH
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Restaurant Supervisor - The Municipal Hotel & Spa MGallery employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor - The Municipal Hotel & Spa MGallery
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Municipal Hotel & Spa MGallery. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or nearby events where they might be present. A warm smile and a genuine conversation can leave a lasting impression on the hiring team.
✨Tip Number 3
Be ready for a chat! Prepare to discuss your passion for hospitality and how you can contribute to creating those magical moments for guests. Tailor your stories to reflect the values of MGallery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our Heartists family.
We think you need these skills to ace Restaurant Supervisor - The Municipal Hotel & Spa MGallery
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your passion for hospitality and how you connect with guests – it’s all about those heartfelt moments!
Tailor Your Experience: Make sure to highlight your relevant experience in the restaurant industry. We’re looking for someone with a solid background in supervisory roles, so don’t be shy about showcasing your achievements and how they align with our values.
Be Specific About Your Skills: When discussing your skills, be specific! Talk about your operational excellence, team leadership, and any upselling strategies you've successfully implemented. We love details that show how you can elevate our service!
Apply Through Our Website: Ready to join our family? Make sure to apply through our website for the best chance of success. We can’t wait to see your application and hopefully welcome you to The Municipal Hotel & Spa MGallery!
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Know Your Stuff
Before the interview, brush up on your knowledge of the restaurant industry and the specific services offered at The Municipal Hotel & Spa MGallery. Familiarise yourself with their menu, service style, and any unique offerings. This will show your genuine interest and help you stand out.
✨Showcase Your People Skills
As a Restaurant Supervisor, your ability to connect with both guests and team members is crucial. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your emotional intelligence and passion for delivering exceptional service.
✨Demonstrate Leadership Qualities
Think about times when you've motivated your team or improved service efficiency. Be ready to discuss your approach to training and mentoring staff, as well as how you handle operational challenges. This will illustrate your capability to drive productivity and maintain high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the hotel’s vision for guest experiences or how they support their Heartists in achieving their potential. This shows your enthusiasm for the role and your commitment to being part of their team.