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- Tasks: Greet guests, assist with events, and ensure a welcoming atmosphere.
- Company: Stock Exchange Hotel offers luxury accommodation in a historic Manchester building.
- Benefits: Enjoy discounts on food, travel, gym memberships, and more perks!
- Why this job: Join a passionate team dedicated to creating unforgettable guest experiences.
- Qualifications: Must be 25+, have a clean UK driving licence, and great communication skills.
- Other info: Free meals on duty and long service incentives to celebrate your commitment.
The predicted salary is between 22700 - 30000 £ per year.
Job Details
Hotel Concierge – Manchester
Hotel Concierge Stock Exchange Hotel 27,040 per annum Location Description
Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street
Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city\’s most historically symbolic institutions.
With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Job Description
Are you passionate about delivering exceptional guest experiences? At Stock Exchange Hotel, we pride ourselves on offering meticulous service that leaves a lasting impression. As our Guest Services Assistant, you will be the first to greet our guests, setting the tone for an unforgettable stay.
We\’re looking for a trustworthy individual with a warm, welcoming demeanor and a commitment to excellence. If you\’re ready to elevate our guests\’ experiences and contribute to our growing reputation, this role is for you.
Main Responsibilities
- Greeting guests and visitors with a friendly and professional attitude.
- Ensuring public areas, such as the Traders Lounge and lobby, remain clean and inviting.
- Assisting guests with arranging events, excursions, and transportation.
- Answering calls, managing reservations, and distributing messages.
- Tailoring experiences for frequent guests by remembering and addressing their preferences.
- Resolving complaints effectively and finding appropriate solutions.
- Providing information about the hotel\’s amenities, services, and local attractions.
- Assisting with luggage and offering support during guest arrivals and departures.
- Safely operating and maintaining guest vehicles while adhering to traffic and safety regulations.
- Coordinating special requests, such as business services, entertainment bookings, or shopping.
- Continuously promoting our hotel\’s unique offerings to create extraordinary guest experiences.
Requirements
- Clean UK Full Driving Licence
- 25+ years old
- Previous experience in hospitality preferred but not required
- Exceptional communication and interpersonal skills
- Strong attention to detail and a passion for delivering excellent service
- Ability to thrive in a fast-paced environment
Benefits
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
- Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
- Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It\’s like having a magic box of goodies at your fingertips!
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you\’re nourished and ready to conquer challenges during your work hours.
Company
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Hotel Concierge - Manchester employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge - Manchester
✨Tip Number 1
Familiarise yourself with the Stock Exchange Hotel's history and unique offerings. Understanding the hotel's heritage and what makes it special will help you engage with guests and tailor their experiences effectively.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about local attractions and events. Being knowledgeable about Manchester will allow you to provide valuable recommendations to guests.
✨Tip Number 3
Develop a warm and welcoming demeanour by practising active listening and empathy. This will help you connect with guests on a personal level, making their stay more memorable.
✨Tip Number 4
Consider volunteering or taking part in community events to gain experience in hospitality and customer service. This hands-on experience can enhance your skills and make you a more attractive candidate for the role.
We think you need these skills to ace Hotel Concierge - Manchester
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hotel Concierge position. Understand the key responsibilities and requirements, such as exceptional communication skills and a passion for guest service.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you demonstrated strong interpersonal skills and attention to detail, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific aspects of the Stock Exchange Hotel that resonate with you and explain how your skills align with their commitment to exceptional guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Hotel Concierge.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Showcase Your People Skills
As a Hotel Concierge, your ability to connect with guests is crucial. During the interview, share examples of how you've successfully interacted with customers in the past, highlighting your warm and welcoming demeanor.
✨Demonstrate Attention to Detail
The role requires meticulous service, so be prepared to discuss how you pay attention to details in your work. Mention specific instances where your keen eye for detail made a difference in guest experiences.
✨Familiarise Yourself with Local Attractions
Knowledge of local attractions can set you apart. Research popular spots in Manchester and be ready to suggest activities or events that guests might enjoy, showing your commitment to enhancing their stay.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as guest complaints. Think of examples where you've resolved issues effectively, demonstrating your problem-solving skills and ability to remain calm under pressure.
