Hospitality Manager - Match day - Nottingham Forrest Football Club

Job Details
Hospitality Manager – Match day – Nottingham Forrest Football Club
Summary
We\’re experience makers .
And food fanatics.
And we\’re hiring Hospitality Manager\’s to join the team at Nottingham Forest Football Club.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we\’ll give you all you need to thrive. Because at Sodexo Live! We\’re so much more.
Be part of something greater .
We currently have an opportunity for Hospitality Manager\’s to join our team at Nottingham Forest Football Club .
This opportunity will be to join the team for the 2025/26 Football Season. With the opportunity to work at Matchdays and Non matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously and have a good foundation and knowledge of customer service.
If this is you, apply to join our team now.
Package Description
Hospitality Manager – Matchdays – 18.10 per hour
Flexible working – Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.
Main Responsibilities

• Ensure allocated Hospitality room is set prior to guests arriving
• Ensuring an in-depth staff brief prior to service
• Delivering exceptional service to our guests and managing staff
• Always Adhering to Food Safety alongside Health & Safety procedures.
• Completing relevant documentation as required by the company
• Reporting staff potential to the fixed Hospitality management team, to aid in supporting their progression
• Confident and good knowledge to assist guests with queries alongside resolving any issues
• Leading and motivating a team, whilst driving a great guest experience and maintaining high service standards
• Opening/closing procedures of your allocated Hospitality area
• Adhering to Food Allergens process and procedures.
• Adhering to Licensing Laws alongside company polices.
• Flexibility and adaptability to changes, working in different rooms when required.
• Ensuring staff are following Company polices alongside fulfilling their role.

Ideal Candidate

• Experience in a Hospitality, bar or catering venue.
• Team player and confident in managing staff.
• Quick learner
• Good attention to detail
• Passionate in delivering exceptional service and memorable experiences
• Excellent verbal communication skills
• Fantastic attention to detail
• Proactive and thrives in a fast-paced environment

Company
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