At a Glance
- Tasks: Lead a dynamic front-of-house team, ensuring exceptional service and smooth event operations.
- Company: Join Edinburgh Academy, a prestigious institution partnered with Sodexo, dedicated to student success.
- Benefits: Enjoy competitive pay, flexible hours, mental health support, and discounts for you and your family.
- Other info: Full training provided; must pass a DBS check for safeguarding.
- Why this job: Be part of a purpose-driven team creating memorable experiences in a vibrant school environment.
- Qualifications: Experience in hospitality or catering, strong leadership skills, and a passion for customer service required.
The predicted salary is between 28000 - 33600 £ per year.
Front of House Hospitality Supervisor - Edinburgh
Front of House Catering & Hospitality Supervisor
Lead Service. Inspire Teams. Deliver Excellence .
Location: Edinburgh Academy Senior School, 42 Henderson Row, Edinburgh, EH3 5BL
Hours: Full-time, 40 hours per week (Monday-Friday, 7:00am-3:00pm, with flexibility for occasional weekends and events)
Pay: 14.00 per hour
*Please note this role is term time on a 44-52 week position (this can be discussed at interview)
**Driving licence essential, own vehicle desirable (Onsite parking space available)**
Grounded in Scotland. Ready for the World.
At Edinburgh Academy Senior School, we want our pupils to be happy, confident, and prepared to succeed in life. In partnership with Sodexo, we\'re looking for an experienced and passionate Front of House Catering & Hospitality Supervisor to help us deliver service that matches our high standards and ethos.
This is a senior, hands-on position - ideal for someone with a proven record in premium hospitality or catering environments and a natural ability to lead teams in fast-paced, customer-focused settings.
The Role:
You\'ll be the face of our hospitality service, leading the front-of-house team to deliver an exceptional experience for pupils, staff, and guests - whether during a busy weekday breakfast or a high-profile school event.
Key Responsibilities:
- Plan and manage hospitality events from start to finish
- Supervise all front-of-house activity, ensuring consistent service excellence
- Lead, train, and motivate a team of front-line staff
- Oversee breakfast service daily, ensuring smooth operation and presentation
- Act as Allergen Champion, ensuring safe, clear communication at mealtimes
- Liaise with kitchen and management teams to deliver routine and bespoke events
- Keep all menus, signage, and marketing materials accurate and up to date
- Manage stock and place orders via the Head Chef
- Maintain a clean, professional, and welcoming dining environment
- Support with event set-up, d cor, layout, and staffing
- Assist with recruitment, onboarding, and staff compliance records
- Provide hands-on service during busy periods and special occasions
You\'ll have a strong background in hospitality or catering, with experience in a supervisory role and a genuine passion for delivering outstanding customer service.
You bring:
- Proven team leadership in hospitality or catering
- Excellent customer service and communication skills
- Strong organisational ability and attention to detail
- A proactive, hands-on approach to problem-solving
- The ability to remain calm and professional under pressure
- Competitive hourly rate
- 24/7 access to a virtual GP and mental health support
- Employee Assistance Programme for legal, financial, and emotional support
- Sodexo Discounts Scheme for you and your family
- Cycle to Work scheme
- Learning and development opportunities
- Retirement plan and death-in-service benefit
- Paid volunteering days
- Full training and uniform provided
Help us create outstanding experiences for everyone who walks through our doors. Bring your leadership, hospitality expertise, and commitment to excellence - Apply today to join the Sodexo team at Edinburgh Academy.
Safeguarding & Inclusion
Sodexo and The Edinburgh Academy are committed to safeguarding and promoting the welfare of children. This role requires a satisfactory Protecting Vulnerable Groups (PVG) check.
We are proud to be a Disability Confident Leader and welcome applications from all backgrounds.
Please note: Sodexo reserves the right to close this advert early if a high volume of suitable applications is received.
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Front of House Hospitality Supervisor - Edinburgh employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
At Sodexo, we pride ourselves on creating a supportive and dynamic work environment at Edinburgh Academy, where your leadership in hospitality will shine. With competitive pay, comprehensive benefits including mental health support and learning opportunities, and a commitment to employee growth, you’ll be part of a team dedicated to delivering exceptional service while making a positive impact on our community. Join us in crafting memorable experiences for pupils and guests alike in the heart of Edinburgh.
Contact Details:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Hospitality Supervisor - Edinburgh
✨Tip Number 1
Familiarise yourself with the Edinburgh Academy's ethos and values. Understanding their commitment to creating a positive environment for pupils will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in hospitality settings. Be ready to share specific examples of how you've successfully led teams, especially in high-pressure situations, as this role requires strong team management skills.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of instances where you've had to resolve issues quickly while maintaining service excellence, as this will demonstrate your proactive approach.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate your commitment to delivering outstanding experiences. This is crucial for a role that focuses on front-of-house interactions.
We think you need these skills to ace Front of House Hospitality Supervisor - Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hospitality and catering, especially any supervisory roles. Use specific examples that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your background aligns with the responsibilities listed in the job description, such as managing events and leading a team.
Showcase Relevant Skills:In your application, emphasise key skills such as organisation, communication, and problem-solving. Provide examples of how you've successfully managed teams or events in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a hospitality role.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Showcase Your Leadership Skills
As a Front of House Hospitality Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards.
✨Emphasise Customer Service Excellence
This role is all about delivering outstanding customer service. Be ready to discuss specific instances where you went above and beyond for customers, and how you ensure a positive experience in fast-paced environments.
✨Know the Venue and Its Values
Familiarise yourself with Edinburgh Academy and its ethos. Understanding their commitment to creating a welcoming environment will help you align your answers with their values during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios related to hospitality challenges, such as managing a busy service or addressing customer complaints, and how you would approach them.
