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For Companies At a Glance
- Tasks: Lead daily operations and manage a team to deliver exceptional service at events.
- Company: Join Levy, a global leader in hospitality, creating unforgettable guest experiences.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and discounts on fitness memberships.
- Why this job: Be part of a passionate team making a positive impact in the hospitality industry.
- Qualifications: CIEH Intermediate Hygiene Certificate preferred; strong customer service and communication skills required.
- Other info: Opportunities for professional development and a supportive, inclusive workplace culture.
The predicted salary is between 25000 - 32000 £ per year.
Job Details
F&b Shift Leader- Nec – Birmingham
F&B Shift Leader – NEC, Birmingham | Full-Time / Permanent
29,036 + excellent benefits including healthcare, wellbeing support, 23 days\’ annual leave plus bank holidays, life assurance, meals on duty, and more.
We\’re looking for…
To operate the business on a day-to-day basis ensuring designated operational areas are run professionally, efficiently & to a high service standard. Forward planning & strong people management is a must.
We are Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritize people and the planet.
Trusted by some of the world\’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
F&B Shift Leader – The role
- Support the Amadeus management team in the delivery of a range of catering events and functions
- Taking responsibility of managing up to 20 direct zero-hour reports, including development, employment relation issues and specifically managing absenteeism
- Ensures staff are trained in all aspects of role – ability to recognise training requirements and offer \’hands on\’ approach when required.
- To implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations
- To communicate effectively with clients and all team members through various methods such as regular briefings/meetings & individual discussions.
- Advanced planning, organising & preparing of event mandatory paperwork.
- To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action
- To demonstrate high leadership skills thereby providing the basis for high group moral and staff motivation
- To allocate duties and responsibilities to all team members
- To ensure that all products and services are carefully noted and delivered to the customer\’s satisfaction.
- Control of the temporary labour budget.
- Manages and effectively plans resources for events to the required departmental SOP Manuals, as allocated by the Food & Beverage Manager
What we\’re looking for
- CIEH Intermediate Hygiene Certificate and IOSHH qualified preferred
- Computer Literate to be competent in Microsoft Office
- Proven ability to work under pressure with excellent customer service skills and an eye for \”attention to detail\”.
- Ideally hold a personal liquor license
- Numerate & literate with good verbal & written communication skills
- To have a sound knowledge of a busy corporate hospitality environment.
What you\’ll get in return
- Competitive salary with bonus and full company benefits
- 23 days\’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing : Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support : 24/7 Employee Assistance Program
- Family benefits :
- 2 days\’ additional leave after returning from maternity leave
- Day off for your baby\’s first birthday
- Enhanced family leave
- Perks & discounts :
- Shopping, entertainment, and travel discounts
- 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing :
- Pension scheme
- Life Assurance
- Preferred rates on salary finance products
- Development opportunities :
- Professional subscriptions
- Ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world\’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
Company
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F&b Shift Leader- Nec - Birmingham employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&b Shift Leader- Nec - Birmingham
✨Tip Number 1
Familiarise yourself with Levy's values and mission. Understanding their commitment to elevating experiences and sustainability will help you align your answers during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've motivated staff and handled challenges in a busy hospitality environment, as this is crucial for the F&B Shift Leader role.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations, especially if you hold relevant certifications like the CIEH Intermediate Hygiene Certificate. This will show that you take compliance seriously, which is essential in the food and beverage industry.
✨Tip Number 4
Prepare to discuss your experience with event planning and resource management. Being able to articulate how you've successfully organised events and managed budgets will set you apart from other candidates.
We think you need these skills to ace F&b Shift Leader- Nec - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise your ability to manage teams, handle complaints, and deliver high service standards, as these are key aspects of the F&B Shift Leader role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Levy's mission. Mention specific experiences where you've successfully led a team or improved customer satisfaction.
Highlight Relevant Qualifications: If you have qualifications like the CIEH Intermediate Hygiene Certificate or IOSHH certification, make sure to mention them prominently. These credentials are preferred for this position and can set you apart from other candidates.
Showcase Your People Skills: In your application, provide examples of how you've effectively communicated with team members and clients. Highlight your ability to motivate staff and manage absenteeism, as these are crucial for the role.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Know the Company
Before your interview, take some time to research Levy and their values. Understanding their mission to elevate experiences and their commitment to sustainability will help you align your answers with what they stand for.
✨Showcase Leadership Skills
As a Shift Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you've handled complaints or managed staff effectively, and be ready to discuss these in detail.
✨Highlight Your Attention to Detail
Given the emphasis on high service standards, be prepared to discuss how you ensure attention to detail in your work. Share examples of how you've maintained quality in a busy environment, particularly in catering or hospitality settings.