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For Companies At a Glance
- Tasks: Lead shifts, engage with customers, and support team development.
- Company: Join a top-rated company known for valuing its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and healthcare options.
- Other info: Opportunities for career progression and a chance to make a real impact.
- Why this job: Be part of a supportive culture that prioritises personal growth and teamwork.
- Qualifications: Retail management experience preferred but not essential; strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Job Details
Duty Manager – Meadowhall Retail Park
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Company
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Duty Manager - Meadowhall Retail Park employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Meadowhall Retail Park
✨Tip Number 1
Familiarise yourself with the company culture and values. Since we pride ourselves on being one of the Best Big Companies to Work For, showing that you understand and align with our commitment to customer service and team support can set you apart during the interview.
✨Tip Number 2
Demonstrate your leadership skills in your interactions. As a Duty Manager, you'll need to inspire and engage your team, so be prepared to share examples of how you've successfully led a team or improved team dynamics in previous roles.
✨Tip Number 3
Be ready to discuss your approach to maximising sales and improving customer experience. Think of specific strategies you've implemented in the past that have driven sales or enhanced customer satisfaction, as this aligns directly with our goals.
✨Tip Number 4
Prepare questions that show your interest in personal development and team engagement. We value proactive individuals who are keen on up-skilling themselves and their teams, so asking about training opportunities or team-building initiatives can highlight your enthusiasm for growth.
We think you need these skills to ace Duty Manager - Meadowhall Retail Park
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the company's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've engaged and developed teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership approach during the interview. Discuss how you motivate and engage your team, and provide specific instances where you've successfully led a team to achieve goals.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer availability. Be ready to discuss how you can contribute to these goals through your management style and operational strategies.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage conflicts or improve team performance, and be ready to share those experiences.