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For Companies At a Glance
- Tasks: Lead shifts, maximise sales, and support team engagement in a vibrant retail environment.
- Company: Join one of the Best Big Companies to Work For, dedicated to customer and team care.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways with development opportunities.
- Other info: Receive a £2 per hour supplement while managing shifts and enjoy various corporate perks.
- Why this job: Be part of an inclusive culture where your leadership can shine and make a difference.
- Qualifications: Retail management experience is a plus, but effective communication and teamwork are key.
The predicted salary is between 24000 - 36000 £ per year.
Job Details
Duty Manager – Grangemouth
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Company
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Duty Manager - Grangemouth employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Grangemouth
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us tick at StudySmarter will help you align your approach during interviews and discussions, showing that you're a great fit for our team.
✨Tip Number 2
Demonstrate your leadership skills in your interactions. As a Duty Manager, you'll need to inspire and motivate your team, so be ready to share examples of how you've successfully led teams in the past.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since we pride ourselves on loving our customers, think about how you can convey your commitment to excellent service and how you would implement this in the role.
✨Tip Number 4
Showcase your ability to engage and develop others. Be ready to talk about how you've supported team members in their growth and how you plan to create an inclusive culture within the store.
We think you need these skills to ace Duty Manager - Grangemouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous retail management or supervisory experience, and include specific examples of how you've maximised profit or engaged with teams in past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team leadership. Mention how your values align with the company's culture and how you can contribute to creating an inclusive environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around loving customers and ensuring they have the best experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership approach during the interview. Discuss how you motivate and engage your team, and provide specific instances where you've successfully led a team to achieve goals.
✨Understand the Business Goals
Familiarise yourself with the company's objectives, especially around maximising profit and customer availability. Be ready to discuss how you can contribute to these goals through your management style.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage conflicts or improve team performance, and be ready to share those stories.