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- Tasks: Lead daily operations, ensure safety, and drive customer service excellence.
- Company: Everyone Active promotes a healthy lifestyle with over 200 leisure centres across the UK.
- Benefits: Enjoy competitive pay, free membership for you and your family, and development opportunities.
- Why this job: Join a vibrant team dedicated to promoting fitness and community engagement.
- Qualifications: Supervisory experience, strong communication skills, and a passion for customer service required.
- Other info: Flexible hours including evenings and weekends; DBS check needed.
The predicted salary is between 24000 - 36000 £ per year.
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week.
The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications will need to be achieved within a set timescale if not qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
What can we do for you? Along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, you and a partner/children will also get to enjoy free membership to our 200 plus centres nationwide.
If this sounds like you, we'd love you to get in touch. Simply email your CV and covering letter on why you think you are suitable for the role by clicking 'Apply'.
Duty Manager - Chalfont Leisure Centre - Gerrards Cross, Buckinghamshire employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Chalfont Leisure Centre - Gerrards Cross, Buckinghamshire
✨Tip Number 1
Familiarise yourself with Everyone Active's mission and values. Understanding their commitment to promoting physical activity will help you align your responses during any interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past supervisory roles that demonstrate your ability to lead and motivate a team. Be ready to discuss specific situations where you improved customer service or managed operations effectively.
✨Tip Number 3
Research the Chalfont Leisure Centre and its community. Knowing about the centre’s facilities, programmes, and customer demographics will allow you to tailor your approach and show genuine interest in the role.
✨Tip Number 4
Highlight your time management skills by preparing to discuss how you prioritise tasks and meet deadlines in a busy environment. This is crucial for a Duty Manager who needs to juggle multiple responsibilities.
We think you need these skills to ace Duty Manager - Chalfont Leisure Centre - Gerrards Cross, Buckinghamshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for promoting health and fitness, and explain why you want to work at Chalfont Leisure Centre. Use specific examples from your past experiences that demonstrate your leadership skills and commitment to customer service.
Highlight Relevant Experience: Make sure your CV showcases your supervisory experience and any relevant qualifications, such as National Pool Lifeguard or First Aid certifications. Emphasise your ability to manage teams and drive customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a diverse team. Be prepared to share examples from your past experiences where you've successfully managed a team, resolved conflicts, or inspired others to achieve their goals.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlight your understanding of high customer service standards and how you plan to implement them at the leisure centre.
✨Prepare for Health and Safety Questions
Given the responsibilities around health and safety, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure a safe environment for both staff and customers, and any previous experience you have in this area.
✨Exhibit Strong Communication Skills
Excellent verbal, written, and IT communication skills are essential. During the interview, focus on how you communicate with your team and customers. You might also want to prepare a brief written response to a hypothetical scenario to showcase your written communication abilities.
