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- Tasks: Lead daily operations, ensure safety, and deliver top-notch customer service.
- Company: Everyone Active promotes a healthy lifestyle with over 200 leisure centres across the UK.
- Benefits: Enjoy competitive pay, free membership for you and your family, and growth opportunities.
- Why this job: Join a vibrant team dedicated to making fitness fun and accessible for everyone.
- Qualifications: Supervisory experience and strong communication skills are essential; qualifications in lifeguarding and first aid required.
- Other info: Flexible hours include evenings and weekends; DBS check needed before starting.
The predicted salary is between 24000 - 36000 £ per year.
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week.
The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications will need to be achieved within a set timescale if not qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
What can we do for you? Along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, you and a partner/children will also get to enjoy free membership to our 200 plus centres nationwide.
If this sounds like you, we'd love you to get in touch. Simply email your CV and covering letter on why you think you are suitable for the role by clicking 'Apply'.
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Chalfont Leisure Centre - Gerrards Cross, Buckinghamshire
✨Tip Number 1
Familiarise yourself with Everyone Active's mission and values. Understanding their commitment to promoting physical activity will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in leisure or customer service environments. Be ready to share specific examples of how you've motivated a team and improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your approach to health and safety management. Familiarise yourself with relevant regulations and be ready to explain how you would ensure compliance in a leisure centre setting.
✨Tip Number 4
Showcase your time management skills by discussing how you prioritise tasks and meet deadlines. Consider sharing a scenario where you successfully managed multiple responsibilities in a fast-paced environment.
We think you need these skills to ace Duty Manager - Chalfont Leisure Centre - Gerrards Cross, Buckinghamshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles and customer service. Use specific examples that demonstrate your ability to lead a team and manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Duty Manager and how your skills align with Everyone Active's mission. Mention your commitment to high customer service standards and your ability to motivate a diverse team.
Highlight Relevant Qualifications: If you have any qualifications such as National Pool Lifeguard, First Aid at Work, or Pool Plant Operators, be sure to mention them. If not, express your willingness to achieve these qualifications within the required timescale.
Showcase Communication Skills: Since excellent verbal, written, and IT communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully communicated in previous roles.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a diverse team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your ability to embrace the company's values.
✨Emphasise Customer Service Excellence
Since the role focuses on high customer service standards, be ready to discuss how you've previously enhanced customer experiences. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Time Management Abilities
The position requires exceptional time management skills. Be prepared to talk about how you prioritise tasks and meet deadlines in a busy environment. Use examples that highlight your organisational skills.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety is crucial for this role. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in the leisure centre. This shows your commitment to creating a safe environment for both staff and customers.
