Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee daily operations, manage staff, and ensure member satisfaction.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Why this job: Be part of a dynamic team that values service, well-being, and personal growth in a feel-good environment.
- Qualifications: Diploma in hospitality or business preferred; strong communication skills required.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal development await you!
The predicted salary is between 24000 - 36000 £ per year.
Job Details
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We\’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards – with great attention to detail.
Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
• Complimentary access to our health club, group exercise classes, and golf facilities.
• Bonus holiday days to reward long tenure – because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you\’re passionate about (available after one year\’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.
The Role:
We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly.
In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.
If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.
Experience & Skills Required:
• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.
Schedule:
• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays
• Evening availability for functions (until 0200)
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself – we like it that way!
Company
Learn more about this company
Visit this company\’s hub to learn about their values, culture, and latest jobs.
Visit employer hub
Duty Manager employer: SLM COMMUNITY LEISURE CHARITABLE TRUST
Contact Detail:
SLM COMMUNITY LEISURE CHARITABLE TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with The Club Company's CARE values: Caring, Ambitious, Respectful, and Energised. Demonstrating these values during your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Showcase your experience in managing teams and operations in a hospitality setting. Be ready to discuss specific examples of how you've handled member enquiries or complaints effectively, as this is crucial for the Duty Manager role.
✨Tip Number 3
Prepare to demonstrate your strong communication skills. Consider practicing responses to common scenarios you might face as a Duty Manager, such as resolving conflicts or ensuring team collaboration during busy periods.
✨Tip Number 4
Research the facilities and services offered by The Club Company. Being knowledgeable about their golf courses, fitness facilities, and wellness offerings will help you engage more meaningfully during discussions and show your genuine interest in the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Club Company's mission and values, particularly their CARE values: Caring, Ambitious, Respectful, and Energised. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Highlight relevant experience in hospitality or management roles. Emphasise your ability to provide exceptional service and manage teams effectively, as these are key aspects of the Duty Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to creating a feel-good environment. Use specific examples from your past experiences to demonstrate how you embody the qualities they seek.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Duty Manager position.
How to prepare for a job interview at SLM COMMUNITY LEISURE CHARITABLE TRUST
✨Understand the CARE Values
Familiarise yourself with the Club Company's CARE values: Caring, Ambitious, Respectful, and Energised. Be prepared to discuss how you embody these values in your previous roles and how they align with your approach to customer service.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be overseeing staff and operations. Prepare examples of how you've successfully managed teams or handled difficult situations in the past. Highlight your ability to motivate others and maintain high standards.
✨Demonstrate Flexibility and Adaptability
The role requires covering various departments during busy times. Be ready to discuss instances where you've had to adapt quickly to changing circumstances or take on additional responsibilities to ensure smooth operations.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the club's operations, team dynamics, and member experience. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.