At a Glance
- Tasks: Be the friendly face of Strathaven Leisure Centre, handling enquiries and cash with a smile.
- Company: Join a community-focused leisure centre dedicated to customer care and inclusivity.
- Benefits: Enjoy competitive pay, generous leave, and a fantastic pension scheme.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience in customer service.
- Qualifications: Customer service experience is a plus, but training will be provided.
The predicted salary is between 13.8 - 13.8 £ per hour.
- Location
- Strathaven Leisure Centre, Bowling Green Road, Strathaven
- Hours
- Casual as and when required
- Salary/Hourly Rate
- £13.80 per hour
Responsibilities
- Handle customer enquiries, cash handling, issuing of receipts and preparing money for banking, and operating our electronic booking system.
- Handle and reconcile cash, issue receipts and prepare monies for banking according to procedures and standards.
- Assist customers with enquiries providing assistance and information in line with South Lanarkshire Leisure and Culture's customer care standards.
- Carry out clerical duties to assist in the smooth running of the reception and other areas of the facility.
- Promote all centre activities to customers.
- Receive and distribute mail and goods.
- Perform any other duties as required.
Qualifications
- Previous experience in a customer oriented environment is desirable.
- Experience operating a computerised till system is desirable, although full training will be provided.
- Excellent communication and customer care skills.
- Overseas Criminal Records Check
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.
Applicants must provide evidence of the check, translated into English, with an official statement confirming no history of or pending criminal record proceedings.
Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion Statement
South Lanarkshire Leisure and Culture is committed to fostering equality, diversity and inclusion in its workforce.
We welcome applications from all sectors of the community, including under represented groups, disabled applicants, those with a care experienced background, black, Asian or minority ethnic backgrounds, military service backgrounds and new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria.
As proud holders of the UK Armed Forces Covenant Gold Award, we are also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families.
Service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria.
Benefits
- Enrolment in award winning local government pension scheme.
- Salary Sacrifice Shared Cost AVC scheme to increase your pension pot.
- Up to 33 days annual leave, calculated into hours on commencement of the role.
- Up to 10 public holiday entitlement days.
- Occupational sick pay.
- Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
- Employee discounts, including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, physiotherapy, Employee Assistance Program which offers practical and emotional support).
SLLC 4934 - Receptionist in Strathaven employer: Slleisureandculture
South Lanarkshire Leisure and Culture is an exceptional employer, offering a supportive work environment at the Strathaven Leisure Centre where employees can thrive. With a commitment to equality, diversity, and inclusion, the organisation provides extensive benefits including a generous pension scheme, flexible working policies, and opportunities for personal growth, making it an ideal place for those seeking meaningful employment in the community.
StudySmarter Expert Advice🤫
We think this is how you could land SLLC 4934 - Receptionist in Strathaven
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Slleisureandculture and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Slleisureandculture and let us see your personality shine through!
We think you need these skills to ace SLLC 4934 - Receptionist in Strathaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Slleisureandculture.
Get Familiar with Our Brand:Before applying, take some time to learn about Slleisureandculture and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Slleisureandculture
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Slleisureandculture.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Slleisureandculture will surely appreciate.
