We have two full-time positions in our Field Support and Development Services team who provide an exceptional, proactive and bespoke telephone support service to our self-employed franchisee Consultants and field-based management teams – ensuring our members experience the highest quality service and support with their weight loss journey.
Our Field Support and Development team manage and resolve a comprehensive range of queries - you’ll be trained in every aspect of our Consultant support experience so you can take full responsibility for all the queries and problems you’ll encounter on the Consultants behalf. You’ll be delivering an end-to-end advisory service on stock and financial management, promotional campaigns as well as first line technical troubleshooting and advice. Through your delivery of first-class support, you’ll feel proud of the crucial part you play in the successful running of our groups and in developing and maintaining excellent relationships between the company and our franchisees.
Please note, this role is based at our head office in Somercotes, near Alfreton, Derbyshire. Our normal hours of work are 37.5 hours per week on a four-week shift pattern Monday to Friday, including one Saturday every four weeks working 07:00-12:30. An example of our shift pattern (start and end times may differ depending on the team) – Monday 10:00 - 18:00, Tuesday 8:30-17:30, Wednesday 7:00-15:00, Thursday 13:00-21:00, Friday 10:00-18:00.
Upon successful completion of your probationary period your salary will then increase to £27,027.20.
About you…
If you have a can-do and flexible approach and a passion for delivering an exceptional service to others, then we’d love to hear from you! You’ll also:
- be naturally warm, friendly and assertive with great interpersonal skills
- have strong communication skills on the phone and in writing, with the ability to encourage and motivate others
- be confident with technical queries and navigating multiple software systems
- have great problem-solving and multi-tasking skills with excellent levels of accuracy and attention to detail
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(Field Support) Customer Services Advisor (12 month fixed term) employer: Slimming World
Slimming World is an exceptional employer, offering a dynamic work environment at our Head Office in Alfreton, where you can make a real impact on public health and weight management initiatives. We pride ourselves on fostering a culture of excellence and continuous improvement, providing ample opportunities for professional growth and development, while also supporting the well-being of our employees through a collaborative and innovative team atmosphere. Join us to be part of a mission-driven organisation that values your contributions and empowers you to lead meaningful change in the community.
