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- Tasks: Provide friendly support to customers on their weight loss journey and manage inquiries.
- Company: Join a supportive team at Slimming World, making a difference in people's lives.
- Benefits: Full-time role with a warm work environment and opportunities for personal growth.
- Why this job: Be part of a mission-driven team helping others achieve their health goals.
- Qualifications: Great communication skills and a passion for customer service; experience is a plus.
- Other info: Fixed hours with some flexibility needed; perfect for those who love teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We’ve an exciting opportunity for an enthusiastic individual to join our team full time. We are currently looking for a friendly, reliable, customer focused Customer Services Advisor to join our Customer Services team based at our Head Office in Alfreton. The Partnerships section of this team plays a vital role in screening and registering people who are offered a Slimming World membership by the NHS or other schemes. Potential new members are given up to date information about Slimming World’s unique services, their local groups and our Food Optimising plan.
The key responsibilities for the role include:
- Ensuring a warm, friendly and empathetic welcome to Slimming World, putting the caller at ease, ensuring that any concerns are discussed so the caller is set up for the best start to their weight loss journey.
- Triage callers to ensure they meet the eligibility criteria for each referral scheme as agreed on the individual scheme criteria.
- Accurately update customer information on Slimming World’s Customer Relationship Management (CRM) platform to ensure information is correct.
About you… We’d love to hear from you if you’re passionate about delivering an outstanding service and you:
- Are highly motivated and genuinely enjoy talking to a wide variety of people.
- Have excellent interpersonal skills, with a naturally warm and friendly style.
- Have natural empathy with people who are struggling with their weight.
- Have the ability to organise and prioritise your own workload while working effectively as part of a busy team.
- Have experience working with and are skilled at using computers including information management systems and Microsoft Office packages.
Having previous experience in telephone support or a customer service role is desirable but not essential. Although the hours for the role are fixed, there may be times where we ask for flexibility to work across our core opening hours between 9am-6pm. Flexibility will also be required around annual leave and bank holidays.
If you love the sound of this role and want to work within a friendly and supportive team click ‘Apply for this job’.
Customer Service Advisor (12-month fixed term) employer: Slimming World
Contact Detail:
Slimming World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (12-month fixed term)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Slimming World. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can demonstrate your empathy and communication skills. Role-play with a friend or family member to get comfortable with handling different types of callers.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on your knowledge of CRM systems and Microsoft Office. You might be asked about your experience with these tools, so having examples ready will show that you’re prepared and capable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor (12-month fixed term)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you genuinely enjoy helping people and are excited about the opportunity to join our team.
Be Friendly and Approachable: Use a warm and friendly tone in your application. Remember, we’re looking for someone who can make callers feel at ease, so your written communication should reflect that same empathy and approachability.
Highlight Relevant Skills: Make sure to mention any experience you have with customer service or using CRM systems. We love seeing how your skills align with what we need, so don’t hold back on showcasing your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it’s super easy!
How to prepare for a job interview at Slimming World
✨Know Your Stuff
Before the interview, make sure you understand Slimming World's services and the role of a Customer Service Advisor. Familiarise yourself with the Food Optimising plan and how it helps members. This knowledge will show your enthusiasm and help you answer questions confidently.
✨Show Your Empathy
Since the role involves supporting people on their weight loss journey, be prepared to demonstrate your empathy during the interview. Share examples from your past experiences where you've helped someone in a similar situation or provided outstanding customer service.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer’s input. Practising active listening can set you apart as a candidate who genuinely cares about communication.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you triaged calls or managed customer concerns effectively. This will highlight your organisational skills and ability to prioritise tasks under pressure.