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- Tasks: Provide exceptional customer service and support to our members.
- Company: Join a friendly and supportive team at Slimming World.
- Benefits: Gain valuable experience, training, and a chance to make a difference.
- Why this job: Be part of a team that values empathy and exceptional service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity to grow in a dynamic environment with training provided.
The predicted salary is between 30000 - 42000 £ per year.
About you… We’d love to hear from you if you’ve a genuine empathy for our members and a passion for delivering exceptional service. And you’re:
- an engaging and confident communicator, able to adapt your style across different channels
- empathetic and considerate towards others
- a proactive problem-solver with excellent levels of accuracy and attention to detail
- competent in multi-tasking and managing changing priorities
- confident using Microsoft Office, online platforms, and mobile applications
Ideally, you’ll bring experience from a fast-paced contact centre environment and a familiarity with Salesforce (training will be provided if needed), while also having an understanding of Slimming World and Food Optimising.
How to apply... If you love the sound of this role and want to work within a friendly and supportive team:
- click ‘Apply for this job’
- complete a few questions
- upload your CV (check it is less than 10MB before uploading)
- upload a cover letter telling us all about you and sharing three recent achievements in a similar role
More important information about the application process: if you need any adjustments during the application or recruitment process, please email or phone us on. Please have a read of Our Privacy Promise. Thank you and good luck with your application, we can’t wait to hear from you!
(Digital Support) Customer Service Advisor (12 months fixed term) in Alfreton employer: Slimming World
Contact Detail:
Slimming World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Digital Support) Customer Service Advisor (12 months fixed term) in Alfreton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with members, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your proactive approach and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the position and keeps you fresh in their minds.
We think you need these skills to ace (Digital Support) Customer Service Advisor (12 months fixed term) in Alfreton
Some tips for your application 🫡
Show Your Empathy: When writing your cover letter, make sure to highlight your genuine empathy for our members. Share a personal story or experience that showcases your passion for delivering exceptional service.
Tailor Your CV: Don’t just send the same CV for every job! Tailor it to reflect the skills and experiences that match the role of Customer Service Advisor. Focus on your communication skills and any relevant experience in fast-paced environments.
Highlight Achievements: In your cover letter, don’t forget to mention three recent achievements from similar roles. This is your chance to shine and show us how you’ve made a difference in previous positions!
Check Your Files: Before hitting that upload button, double-check that your CV and cover letter are under 10MB. A quick proofread can also help catch any typos or errors that might slip through!
How to prepare for a job interview at Slimming World
✨Show Your Empathy
Make sure to highlight your genuine empathy for members during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the interviewers.
✨Communicate Confidently
Practice your communication skills before the interview. Be prepared to adapt your style based on the questions asked. Engaging with the interviewer confidently will demonstrate your ability to connect with customers across different channels.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you successfully solved problems in a fast-paced environment. Be ready to discuss these examples, focusing on your proactive approach and attention to detail, which are key for this role.
✨Familiarise Yourself with Tools
Brush up on your knowledge of Microsoft Office and any online platforms you’ve used. If you have experience with Salesforce, mention it! If not, express your willingness to learn quickly, as this shows adaptability and eagerness to grow.
